Gate Security Officer - Reserve

Job Description:

Starting pay for this position is $17.09/hour; additional compensation will be considered for candidates with higher amounts of experience above the minimum requirements.

Biltmore Estate Gate Security Officers are responsible for ensuring the safety and security of guests, employees, assets, and property, and will support and contribute to the world-class guest service experience that Biltmore offers. Duties may vary according to assignment/location, and may include: monitoring and movement of traffic to/from the estate and assisting in a professional and hospitable manner; security and emergency response services for assigned location(s); support for staff, guests, and vendors; and access control for historic buildings, secured sites/buildings/locations, and other property and assets. In addition, Security Officers will provide general assistance and support for leadership, the department, and the company as required.

Reserve: a position working up to 20 hours per week (between 40-999 hours per year).

Schedules can vary. 1st, 2nd, and 3rd shift openings may be available and receive a shift differential. ($1.25/hr for 2nd shift and $2.00/hr for 3rd). 

Weekend and evening scheduling availability are required for this position

Essential Job Duties:

1. Be thoroughly familiar with the Biltmore Estate and grounds, including adjacent areas, and access/key control procedures; familiar with emergency protocols.
2. Be able to operate a ticket scanning device and enforce entrance policies in a courteous, hospitable, and restrained manner.
3. Accurately document events that impact security and safety. Will be responsible for writing and completing reports according to protocols with accuracy.
4. The officer must be able to respond appropriately to other threats, such as severe weather changes, fire hazards, etc., and the procedures to be used during emergencies.
5. Act as a first point of contact for guests in a warm, hospitable manner.
6. Work in and around heavy traffic and large crowds daily.
7. Operate a Security screening device, such as a walk-through portal or a hand-held screening device.

Qualifications:

1. High school diploma required. Related training or certifications are helpful. Must have or be able to obtain AED, CPR, and First Aid, Crowd Management certifications.
2. At least one (1) year of similar experience in guest services support, safety, security, or a related field preferred. Prior experience working with safety/security in an attractions, hospitality, and/or upscale hotel/resort environment with a focus on guest service is preferred.
3. Commitment to delivering world-class internal/external guest service.
4. The ability to demonstrate a professional and polished appearance as well as successfully maintain professional communication skills (written and verbal). Knowledge of a second language is helpful.
5. Demonstrated ability to write and complete reports in Microsoft Word, Excel, and Outlook.
6. The ability to properly evaluate situations and exercise good judgment is essential.
7. Must be proactive and take initiative where appropriate; ability to troubleshoot and handle a variety of guest and employee situations professionally and consistently.
8. Works effectively both independently and as part of a dynamic guest service team.
9. Must be able to quickly acquire knowledge of Biltmore's systems, and protocols.
10. Ability to prioritize work, multitask, and adapt to change accordingly.
11. Keen attention to detail; ability to retain large amounts of information.
12. Must be a self-starter and have strong problem-solving skills.

Physical Requirements:

1. The incumbent will work inside and outside in all types of weather with fluctuations in temperature and conditions.
2. The incumbent will be required to stand/walk for extended periods.
3. The incumbent will be required to physically assist guests and employees as needed.
4. The incumbent must be able to lift up to 50 pounds occasionally; must be capable of lifting/pulling/pushing up to 100 pounds with assistance if needed.
5. The incumbent must possess what is medically considered normal sensory acuity with all senses and be able to handle and respond to multiple stimuli simultaneously.
6. Must be at least 18 years of age and have a valid driver’s license.
7. Must be able to look at computer screens for an extended period of time.