Welcome to the City of Charlotte
Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.
Our guiding principles include:
Attracting and retaining a skilled and diverse workforce
Valuing teamwork, openness, accountability, productivity, and employee development
Providing all customers with courteous, responsive, accessible, and seamless quality services
Taking initiative to identify, analyze, and solve problems
Collaborating with stakeholders to make informed decisions
SUMMARY
Gate Management Coordinators perform skilled work including scheduling and assessing gate access and capacity in a highly secure environment at Charlotte Douglas International Airport (CLT). The primary function of a Gate Management Coordinator is to constantly monitor the Airport Operational Database (AODB). Must be able to assess situations quickly and determine the proper course of action within established rules, regulations and procedures while representing CLT in a professional, positive manner.
Responsibilities:
1. Continuously monitors the Airport Operational Database (AODB); prepares and maintains logs, records, and reports; as needed, works with common use operating system and associated systems and programs (i.e., passenger processing platforms).
2. Creates links, updates, and allocates flights via the Airport Operational Database and Resource Management systems.
3. Assists Air Carriers in scheduling flights based on gate availability.
4. Receives and reviews charter flight requests and provides gate assignments for flights as needed.
5. Monitors and reviews air carrier schedules to determine aircraft gate and parking availability to prevent conflicts in gate/parking assignments; resolve scheduling conflicts as needed; ensure compliance with CLT Gate Use Procedures.
6. Assess situations quickly, objectively and determine the proper course of action, while communicating effectively with both internal and external business partners and stakeholders.
7. Follow complex instructions; establish and maintain effective working relationships; assist with special events.
8. Identify and determine general nature, location, urgency, and extent of IROPS, gate scheduling conflicts, etc. Determine priority, relay, and follow complex oral and written instructions. Act decisively and exercise independent judgment within established rules, regulations, and procedures.
9. Interpret and adhere to Federal regulations, procedures, and instructions to ensure the safety of persons and security of airport property.
10. Other duties as assigned.
Minimum Qualifications:
High School Graduation or equivalent and one year of relevant work experience
Knowledge, Skills and Abilities:
• Skills to communicate effectively orally and in writing.
• Skills to effectively organize data and prioritize resources during routine and special operations.
• Ability to actively pursue and develop new ideas, methods, and procedures to meet changing situations.
• Ability to make comprehensive recommendations to resolve operational problems.
• Ability to establish and maintain effective working relationships with airline management, federal partners, co-workers, and the public, and represent the airport in a positive and professional manner.
• Ability to demonstrate initiative, creativity, and innovative thinking in a rapidly changing work environment.
• Ability to respond calmly and effectively in emergency and stressful situations. Must be able to assess situations quickly, objectively and determine the proper course of action within established rules, regulations, and procedures.
• Ability to establish and maintain effective working relationships with co-workers, other agencies, tenants, employees, and the public, representing CLT in a professional, positive manner.
Physical Requirements:
50% sitting, 20% walking 10% standing, 10% driving, 5% bending, 3% reaching and 2% kneeling/squatting. Able to walk up to one mile daily. Lift up to 25lbs for short distances (i.e. - 2 feet)
CONDITIONS OF EMPLOYMENT
The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.
Our culture is to serve the community honorably.
HOW TO APPLY
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.
For questions about your application or the hiring process, please email [email protected].
The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.
BENEFITS
The City of Charlotte provides a comprehensive benefits package to eligible employees.
Click here to learn more about the City of Charlotte’s benefits.
The City of Charlotte is a drug and alcohol-free workplace.
Skills Required
- High school diploma or equivalent
- One year of relevant work experience
- Continuous monitoring and operation of the Airport Operational Database (AODB)
- Experience or ability to work with common use operating systems and passenger processing platforms
- Experience with resource management systems and creating/updating flight links and allocations
- Ability to communicate effectively orally and in writing
- Ability to organize data and prioritize resources during routine and special operations
- Ability to assess situations quickly and make independent, procedural decisions during IROPS and emergencies
- Knowledge of and ability to interpret federal regulations and CLT Gate Use Procedures
- Ability to establish and maintain effective working relationships with airline management, federal partners, co-workers, tenants, and the public
- Physical ability: up to 50% sitting; walk up to one mile daily; lift up to 25 lbs for short distances
- Successful completion of background check, pre-employment drug screen, and physical examination
- May be required to take skills test or other assessments during selection
What We Do
The City of Charlotte is the municipal government entity responsible for providing public services, infrastructure, and community development for the residents of Charlotte, North Carolina.
