Peoples, an Essential Utilities company, has been proudly serving Western Pennsylvania for over 130 years, offering talented individuals the opportunity to serve more than 700,000 customers in the region. Peoples is more than your average natural gas utility. We have a vision to:
- Provide valuable services to our customers
- Encourage economic growth for businesses in our region
- Improve the quality of life for our communities
- Ensure that we are protecting our environment
- Support our employees and partners
Join our team and make a difference!
About Essential Utilities
Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.
Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.
We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.
Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.
FIELD CUSTOMER SERVICE SUPERVISOR
Supervise the maintenance and repair of gas operations facilities, including all related projects, resource management, and customer involvement; also overall monitoring of work to ensure safe, effective and efficient operations performance and compliance to applicable PNG, PUC and Federal rules/regulations.
Primary Duties
Team with others and support reliability performance and safety goals and ensure timely and reliable restoration of service.
Plan, schedule, assign and monitor the work of others as applicable to the project during regular, outage, and/or emergency situations (may require use of outside sources and/or coordination with other utilities as well as obtaining or completing appropriate paperwork for the project).
Pre/post inspect jobs and provide safety observations, including equipment and vehicle maintenance/repairs.
Resolve design problems and material discrepancies.
Monitor contractor activities and project expenses, to include review and approval of invoices.
Ensure proper work methods are applied and safety precautions are followed, including the proper use of SOPs and applicable guidelines and regulations.
Resolve complaints (customer, union, etc.) in a timely manner and in compliance with SOPs and applicable guidelines/regulations.
Utilization of GIS, and SAP (or related) applications.
Act as a point of contact for federal and state audits and investigations.
Monitor budget goals, control spending and overtime within approved levels.
Advise, provide and/or assist in technical/safety training and development of employees and contractors
Supervise employee productivity, including performance management of non-union direct reports.
Knowledge, Skills, and Abilities
Knowledge of applicable systems (e.g., transmission, distribution, piping, storage, SCADA, customer service, etc.), SOPs, practices, procedures, federal/state/PUC regulations.
Exceptional skills in Microsoft software, required compliance and/or tracking applications and systems.
Strong planning, organizational, project, and systems management skills
Ability to effectively manage costs, personnel and schedules.
Solid leadership skills, team building skills, written/verbal communications; able to manage conflict,
problem-solve, motivate and lead change.
Experience/Minimum Qualifications
Minimum of 5 years experience in gas operations or other related industry experience.
Minimum of 1 year leadership experience or advancing leadership duties.
Understanding of PUC, CFR and/or DOT regulations.
Demonstrated success in leadership role.
Demonstrated success in systems and project management.
Bachelor's degree in Engineering, Business, Management or similar required.
Demonstrated related experience may be substituted for preferred education.
This position is considered a covered function regulated by 49 CFR Parts 192 (the pipeline safety rules), and is subject to random drug and alcohol testing.
Working Conditions:
Daily travel to work sites of PNG, external customers and travel beyond Pittsburgh representing PNG
Perform Light work - Exerting up to 20 pounds of force occasionally.
Office and Field environment
May be subject to extreme temperatures, noise, wet and/or humid conditions; mechanical, electrical, gas exposure hazards; fumes, odors, dusts, mists, gases and/or poor ventilation atmospheric conditions.
Peoples, an Essential Utilities company, is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Peoples is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:
- Family members cannot result in a supervisor/subordinate reporting relationship
- Family members cannot work in the same department.
Top Skills
What We Do
Essential provides natural resources for life.
Essential represents an infrastructure company uniquely positioned to have a powerful impact on improving reliability, quality of life and economic prosperity for the communities it serves. We are committed to excellence in proactive infrastructure investment, regulatory expertise, operational efficiency and environmental stewardship.
As utility infrastructure experts, we are passionate about responsibly making improvements that strengthen reliability and safety. Integrity, respect, and excellence are the core values that guide us. We put customers at the center of all we do, while creating a culture of trust and safety for employees. We are grounded in a deep-rooted purpose that empowers people to live better lives.
Our mission of sustaining life and improving economic prosperity by safely and reliably delivering Earth’s most essential resources to our customers and communities, is one we focus on each and every day
