Jobs at Essential Utilities

The Workforce Analyst forecasts contact demand and staffing needs, develops training and scheduling plans, manages real-time contact center performance, and analyzes service-level, abandonment, adherence, occupancy, and productivity metrics. The role maintains reporting and analytics, recommends staffing and overtime adjustments, identifies performance trends and gaps, and partners with contact center leadership, HR, training, and quality teams to improve workforce management and customer and employee experiences.

Manages capital improvement projects for water distribution and treatment infrastructure, including planning, permitting, bidding, contracting, budgeting, regulatory compliance, and construction coordination. Prepares system studies, capital improvement plans, reports, and acquisition due diligence. Maintains infrastructure records, maps, hydraulic models, and specifications while collaborating with consultants, contractors, officials, and regulatory agencies. The role includes field-site visits and professional development.

Maintains general ledgers, prepares journal entries and accruals, reconciles balance sheet accounts, supports financial close and reporting, analyzes budgets and variances, manages internal controls, prepares tax and governmental filings, and performs financial analysis for the Controller and state management.

The Total Rewards Analyst will manage benefit and compensation programs, focusing on retirement benefits, HRIS processes, and data analytics to enhance employee engagement and ensure effective communication of total rewards strategies.

Maintains general ledgers, reviews and posts journal entries, reconciles balance sheet accounts, supports monthly and annual close, analyzes financial results, prepares budgets and variance reports, manages internal controls, completes tax and governmental filings, and supports financial reporting. Collaborates with management, payroll, and accounting personnel to ensure accurate and timely financial information.

Maintains and enhances reporting, dashboards, scorecards, KPIs, databases, and business intelligence tools for Customer Operations. Analyzes billing revenue, operational performance, financial information, regulatory metrics, and business trends. Supports forecasting, budgeting, strategic planning, data validation, leadership presentations, board reporting, and issue resolution in collaboration with business and IT stakeholders.

As a Project Engineer II, you will manage capital projects for water and wastewater systems, ensuring sustainability and compliance, while collaborating with teams and stakeholders.

The Lead Total Rewards Analyst manages compensation programs, conducts market analysis, and supports benefits administration while collaborating with HR and finance teams.

Provide in-house legal counsel to company business units and subsidiaries on contracts, acquisitions, litigation, employment, real estate, and utility regulatory matters; manage outside counsel, draft and negotiate acquisition and corporate documents, maintain legal matter management and e-billing systems, review laws/regulations, and report to senior leadership.

Serve as a strategic HR partner to business leaders, leading employee and labor relations (including unionized workforces), conducting investigations, workforce planning, succession planning, and partnering with HR Centers of Excellence. Use data analysis and financial modeling to influence decisions, coach leaders on performance and development, and design programs to improve engagement and business outcomes. Travel approximately 10%.

Provide administrative support for Sharon and nearby operating divisions: manage files, process invoices and POs (SAP), compile budget and compliance reports, handle reception/telephone duties, assist customers on billing and service questions, track inventory and work orders, and perform miscellaneous clerical tasks.

The Business Development Manager works to expand Aqua Texas's services by developing connections with residential developers and stakeholders to identify new business opportunities.

Provide technical oversight of dam safety inspections, monitoring, compliance, and mitigation for Aqua-owned water retention structures. Lead the dam safety program, coordinate with regulators and consultants, direct studies and contracts, ensure regulatory compliance, develop staff capability, and report to senior leadership.

Support preparation and analysis of regulatory rate cases and financial filings; build and maintain financial models and forecasts; assist with budgets, acquisitions due diligence, tariffs, and regulatory reports; prepare exhibits, testimonies, and reconciliations; automate reports and provide stakeholder training.

Serve as a strategic HR partner to business leaders, lead employee and labor relations (including unionized workforces), conduct investigations, support succession planning, workforce planning, and collaborate with HR Centers of Excellence to design HR programs. Use data analysis and financial modeling to inform decisions and improve employee engagement.

The Payroll Analyst processes payroll for various divisions, ensuring accuracy and compliance. Responsibilities include data validation, general ledger reconciliation, responding to payroll inquiries, and preparing payroll reports.