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Closing Date:
Type of Position:IT Support
Workstudy Position:
Job Type:Regular
Work Shift:
Sponsorship Available:
Institution Name: University of Arkansas, Fayetteville
Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.
Department:Computer Lab
Department's Website:
Summary of Job Duties:Located onsite in Hot Springs, Arkansas, the Garvan Gardens Technology Specialist is responsible for the administration, support, maintenance, and enhancement of technology systems that support daily operations, guest experiences, events, education programs, and business functions throughout Garvan Woodland Gardens. This position serves as the primary technology resource for staff and coordinates technology services across the Gardens, including computer systems, networking, audiovisual technology, security systems, telecommunications, and digital visitor engagement platforms.
The Technology Specialist provides both strategic and hands-on technical support to ensure reliable, secure, and efficient technology services while promoting exceptional customer service for staff, visitors, volunteers, and event partners.
This position reports to University IT Services and will work cross functionally across multiple teams at IT Services and coordinates support for Business Applications, Network Infrastructure, and IT Support when escalation is required. Additionally, this position may be required to do asset inventory and other duties as assigned. As a University of Arkansas, Fayetteville employee, minimal travel to Fayetteville will be required two to three times a year.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious relationships with others.
Qualifications:
Minimum Qualifications:
The formal education equivalent of a technical degree from an accredited institution
At least three years of computer support experience
OR
The formal education equivalent of a high school diploma
At least five years of computer support experience
Preferred Qualifications:
Experience with device management software, such as KACE, SCCM, JAMF, Intune, or similar
Experience providing customer support to stakeholders at all levels of an organization
Experience with VBO or other ticketing software
Experience with network infrastructure such as network switches or wireless access points
Knowledge, Skills, & Abilities:
In-depth knowledge of Windows and Mac operating systems
Strong customer service skills
Strong written and verbal communication skills
Ability to analyze computer system problems/errors and devise corrective measures
Ability to read and interpret technical literature and documentation
Additional Information:
This position is located in-person in Hot Springs, AR and remote work is not offered. As a University of Arkansas, Fayetteville employee, minimal travel to Fayetteville will be required two to three times a year.
Salary Information:
Required Documents to Apply:
Optional Documents:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Special Instructions to Applicants:
Pre-employment Screening Requirements:Criminal Background Check, Sex Offender Registry
The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.
The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.Persons must have proof of legal authority to work in the United States on the first day of employment.
All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.
Constant Physical Activity:N/A
Frequent Physical Activity:N/A
Occasional Physical Activity:N/A
Benefits Eligible:Yes
Skills Required
- Formal education equivalent to a technical degree from an accredited institution and at least three years of computer support experience
- Formal education equivalent to a high school diploma and at least five years of computer support experience
- Experience with device management software such as KACE, SCCM, JAMF, Intune, or similar
- Experience providing customer support to stakeholders at all levels of an organization
- Experience with VBO or other ticketing software
- Experience with network infrastructure, including network switches or wireless access points
- In-depth knowledge of Windows and Mac operating systems
- Strong customer service skills
- Strong written and verbal communication skills
- Ability to analyze computer system problems and errors and devise corrective measures
- Ability to read and interpret technical literature and documentation
What We Do
The University of Arkansas System is a public higher-education system serving Arkansas through multiple campuses, a medical school, law schools, community colleges, and statewide research and extension units. It provides academic programs, professional training, agricultural and scientific research, and public-service outreach to support workforce development and community needs. The system coordinates educational resources, advances research, and expands access to learning and healthcare across the state.
