OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.
The Garnishment Specialist I is responsible for ensuring our customers’ employees have accurate and timely wage garnishment payments. This position is responsible to ensure the process automation is successful, and when necessary resolve processing automation failures. Requires the ability to work within established service level deadlines, multi-task, analyze legal orders, work efficiently and accurately. You will engage in low frequency of regular telephone interactions with garnishment agencies. Strong attention to detail and excellent analytical skills are necessary.
Responsibilities
Responsible for review and set-up for all garnishment orders including preparation of orders and correspondence for scanning.
Maintain garnishment rules in payroll system including research and testing with Sr. Payroll Systems Support Specialist to determine proper withholding from employee wages according to state rules and garnishment type.
Write, review and process reports to automate answer letters and interrogatory responses.
Maintain garnishment screens by entering applicable start and stop dates for each order in a timely manner according to information contained within order and applicable deadlines.
Answer and resolve payroll and garnishment questions to provide accurate information in a timely and concise manner to courts, agencies, and employees.
Interact with various departments within and outside the company to answer questions and resolve issues (external contacts include check collection agencies, courts, lawyers)
Process lump sum payments and interact with agencies to determine amount to be withheld for quarterly and annual bonus payments and all other lump sum payments.
lWork on special projects as assigned including account reconciliations, accruals and journal entries as well as cross train with other team members.
Competencies
Troubleshooting & Analysis Skills
Project Management Skills
Probing & Problem Solving Skills
Strong Interpersonal Skills
Process Oriented
Polished communicator with the ability to speak using appropriate vocabulary and grammar to obtain information, explain procedures, and persuade others to accept or adapt to new processes
Ability to maintain professionalism in the face of resistance from customers
Team player
Customer service driven
Superior organizational skills
Required
General knowledge of payroll functions and processing, including bookkeeping, payroll tax, fringe benefits and garnishments
Proficient use of PC spreadsheet applications
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
Skills Required
- General knowledge of payroll functions and processing including bookkeeping, payroll tax, fringe benefits and garnishments
- Proficient use of PC spreadsheet applications (e.g., Microsoft Excel)
- Ability to analyze legal garnishment orders and determine proper withholding according to state rules
- Experience maintaining payroll system garnishment rules, testing, and troubleshooting automation failures
- Strong attention to detail and excellent analytical skills
- Professional verbal and written communication skills for interactions with courts, agencies, employees, and vendors
OneSource Virtual Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OneSource Virtual and has not been reviewed or approved by OneSource Virtual.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, including medical, dental, vision, life/disability, and mental-health support, with both copay and HDHP/HSA-style options. Domestic-partner eligibility and standard support services like an EAP are also described as available.
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Leave & Time Off Breadth — Time-off and flexibility are portrayed as comparatively strong, with PTO/“unlimited” or flexible time-off framing and paid volunteer time referenced. Remote work is repeatedly positioned as a valued part of the overall rewards experience tied to work–life balance.
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Wellbeing & Lifestyle Benefits — Financial-wellbeing and lifestyle add-ons are highlighted through earned-wage access and wallet-style tools (e.g., myFlexPay/myFlexWallet) alongside mentions of items like a fitness stipend and company-sponsored events. These extras are framed as modern perks that can improve day-to-day benefits usefulness beyond core insurance.
OneSource Virtual Insights
What We Do
OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care.
