Garnishment Specialist

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GENERAL FUNCTION: Under minimal supervision, answer legal orders served on the bank, its affiliates and subsidiaries with a high degree of complexity. Provide quality, timely and courteous customer service to all involved parties of the legal orders, and represents the bank to courts, attorneys and enforcement agency as well as the legal community at large. Ensure compliance with state and federal laws and timely processing of legal orders. Mitigate processing errors in this position that can expose the Bancorp to risk of financial losses and reputational issues

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating. concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all type

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Interprets garnishment language to determine the scope, jurisdiction, applicability and timeframe of the garnishment.
• Ensures proper service of garnishment orders to mitigate potential monetary loss to the bank.
• Performs comprehensive review of legal documents valued between $50k and/or over $1mm, ensuring that all required orders are handled appropriately and accurately recorded into the database.
• Must be able to demonstrate sound judgment and apply logical and critical thought processes in order to maintain productivity and efficiency.
• Works with various Lines of Business including Retail, Commercial and Brokerage Operations to review depository account set-up.
• Assists in identifying opportunities to increase efficiencies, maintain quality standards as well as decrease turn-around time. Maintain and adhere to State timelines.
• Demonstrates high level of accuracy to mitigate risk, liability, exposure and monetary loss to Bancorp.
• Identifies, research and analyzes potential problems in processes, develops solutions and resolves problems.
• Demonstrates high level of accuracy to mitigate risk, liability, exposure and monetary loss to Bancorp.
• Researches depository accounts to determine the presence of Federal protected benefits. Convey findings for Federal protected benefits by filing answers accordingly.
• Identifies accounts in which the bank may hold a priority security interest and Right to Offset Funds.
• Coordinates response with the appropriate Line of Business to determine the amount of funds to be applied to any obligations owed to the bank by the Debtor or Account Owner.
• Ensures strict confidentiality of information in all aspects of duties to mitigate operational, reputational, monetary and legal risk.
• Initiates and removes account holds, and completes bank checks for mailing to courts/law offices, child support enforcement agencies and IRS.
• Promptly notify customer of any actions taken on accounts by mailing copies of orders and customer notification letters to the customer, and fax notification letters to the branch in a timely manner.
• Ensures collection of the appropriate processing fees from garnishees and periodically complete review on outstanding debts.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• High school diploma or equivalent
• Four (4) years related experience, preferably in Legal, Operations, or Retail banking
• Paralegal Certificate or two years of Legal Processing experience preferred
• Strong verbal and written communication skills
• Excellent and demonstrated attention to detail
• Ability to function in a fast paced environment
• Commitment to teamwork
• Ability to balance multiple priorities and meet deadlines
• Must demonstrate strong analytical and logical reasoning skills for problem solving
• Ability to independently research, recognize and solve problems
• Strong customer service orientation with ability to manage multiple projects simultaneously
• Basic PC skills and knowledge of Excel, Word and Access are required
• Must be able to work under sensitive time constraints
• Self-motivation and initiative are critical
• Demonstrated ownership and follow-through of issues
• Knowledge of ACE, Agile, Vector4, RAFT, Mobius, and Document Direct are preferred
• Proficient in data entry

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Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.