At QIMA, we’re on a mission to help our clients make products consumers can trust.
Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.
Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?
Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.
Our operations department’s purpose is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality
Job DescriptionJob Responsibilities
Your main responsibilities will be to:
- Supervise a team of 10-15 quality inspectors in Newcastle, South Africa and oversee their performance through Key Performance Indicators. Take actions based on their results.
- Act as a trainer and coach, provide technical support and guidance to the inspectors and conduct performance evaluations and on-site audits.
- Build the sense of belonging to QIMA for all members of the team.
- Propose and implement solutions to improve standards of service to prevent issues that may impact the quality of inspections.
- Lead the claim investigations received from clients and implement the corrective action plans.
- Represent QIMA during meetings with customers to support the sales development in the region, provide technical expertise, and kickoff inspection programs.
- Oversee all operational aspects of the inspection program of the KA clients in the regions.
- Maintain good working relationships with all the suppliers and factories where we inspect.
- Optimize and reduce costs in the region.
Your profile
In order to be successful in this role, you must have:
- Master’s degree in engineering; strong familiarity with Quality Management or Product Organization
- Practical experience in performing QC inspections with a strong desire to improve internal protocols.
- Technology driven mindset.
- Strong willingness and potential to become a manager of high-scale teams with a mindset oriented towards performance management.
- Ability to travel to meet your team members and to visit clients and factories.
- Excellent command of English (spoken and written)
If you are meeting the requirements for this position, please send us your most updated resume.
Top Skills
What We Do
QIMA is more than a testing, inspection, certification, and compliance company: We are on a mission to offer clients smart solutions to make products consumers can trust.
With a global reach spanning 100+ countries, QIMA serves the consumer products, food and life sciences industries, supporting more than 30,000 brands, retailers, manufacturers and food growers.
The company combines on-the-ground expertise with digital solutions to bring accuracy and visibility for quality, safety and compliance data.
What sets QIMA apart is its unique culture: 5,000 employees live and make decisions every day by the QIMA Values. With client passion, integrity, and a commitment to making things simple, QIMA continues to disrupt the Testing, Inspection and Certification industry
