Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the department operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Responsibilities- Develop adequate scheduling to balance customer volume with associate needs.
- Adhere to all local, state and federal health and civil codes.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Understand the store's layout and be able to locate products.
- Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department.
- Implement the period promotional plan for the department.
- Stay current with present, future, seasonal and special ads.
- Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
- Plan, organize and supervise the inventory process.
- Train department associates on inventory/stocking and Computer Assisted Ordering.
- Observe scheduled shift operating hours.
- Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
- Demonstrate creative merchandising.
- Condition all products in assigned sections according to company policy.
- Authorize any manager discretion markdowns.
- Understand and perform cashier functions.
- Ensures seasonal plans are executed to standard.
- Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum
- Effective communication skills
- Knowledge of basic math: counting, addition, and subtraction
- Ability to handle stressful situations
- Must be able to meet the minimum physical demands of the position
- Must be 18 or older
Desired
- Management experience
- Retail experience
- High school diploma or equivalent
- Second language: speaking, reading and/or writing
Skills Required
- Effective communication skills
- Knowledge of basic math (counting, addition, subtraction)
- Ability to handle stressful situations
- Meet the minimum physical demands of the position
- Must be 18 or older
- Management experience
- Retail experience
- High school diploma or equivalent
- Second language speaking, reading and/or writing
Kroger Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kroger and has not been reviewed or approved by Kroger.
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Healthcare Strength — Healthcare coverage in many union divisions has been protected or improved in recent contracts, with some regions avoiding proposed cuts and others expanding spousal coverage and strengthening short‑term disability. Mental‑health resources and 24/7 access are also emphasized, supported by third‑party recognition in recent years.
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Retirement Support — Retirement options include a company 401(k) with a match and, in many union roles, access to pension or variable annuity plans that have been stabilized through recent agreements. Match levels and pension participation vary by division and role, so specifics require local confirmation.
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Wellbeing & Lifestyle Benefits — Education assistance through “Feed Your Future” offers substantial tuition support for both part‑ and full‑time associates, alongside free financial coaching. Perks such as associate discounts and periodic Boost membership offers add incremental value to total rewards.
Kroger Insights
What We Do
At Kroger, we believe no matter who you are or how you like to shop, everyone deserves affordable, easy-to-enjoy, fresh food. This idea is embodied in our simple tagline—Fresh for Everyone™. Kroger ranks as one of the world’s largest retailers. We are nearly half a million associates across 2,800 stores in 35 states operating two dozen grocery retail brands and 34 manufacturing and 44 distribution locations, all dedicated to living our Purpose: to Feed the Human Spirit™. Together, we serve more than 11 million customers daily in our stores and online through convenient e-commerce options like pickup, ship and delivery, serving America through food inspiration and uplift. Customers love Our Brands, including the popular Kroger®, Private Selection® and Simple Truth® brands. Our own manufacturing plants produce many of Our Brands products, including breads, dairy products, meat and thousands of grocery items. We also believe in and are committed to doing our part to create #ZeroHungerZeroWaste communities by 2025.
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