Gaming Product Operations Coordinator

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

As a Gaming Product Operations Coordinator, you will work in a dynamic and expanding team, coordinating delivery of a best-in-class Casino Products, from our offices based in Malta.

We are seeking a motivated individual with a strong interest in learning about the gaming industry, who can take ownership, coordinate tasks, and keep multiple priorities moving forward.

You will join the Gaming Product Operations department, a fast-growing team responsible for coordinating a wide range of tasks and activities that support the successful day-to-day operation of our gaming products.

In this role, you will build strong working relationships and collaborate closely with both internal and external teams, including Compliance, Operational Development, Games Delivery, CRM, Design and Publishing, Operations Gaming Support, and Game Providers.

This is a full-time position, Monday to Friday, and full training will be provided.

• Prior experience working with operational processes is essential.
• Proven ability to build strong working relationships with game providers through email, telephone and face-to-face communication.
• Forward-thinking approach, with a passion for delivering the highest quality and placing the user experience at the centre.
• Results-driven and self-motivated mindset.
• Ability to work under pressure on multiple concurrent tasks and projects, while maintaining excellent attention to detail.
• Strong organisational and prioritisation skills, with the ability to work independently and without supervision.
• Excellent written and spoken English, with strong communication and presentation skills.
• Ability to adapt within a fast-growing department.
• Creative and innovative approach, with the ability to think laterally and respond to market and technology trends.

• Acting as the primary point of contact, driving improvements, coordinating game releases, and taking ownership of the regulated market of responsibility.
• Contributing to the creation and suitability of the game’s roadmap.
• Monitoring and reporting of financial performance.
• Managing relationships with game providers.
• Assisting with the delivery of projects, such as new provider integrations and regulatory market integrations.
• Working with the Games Delivery Team to ensure games are tested in staging and live environments, in line with agreed testing scripts.
• Completing testing where needed, to ensure the user experience is at the centre.
• Managing the team mailbox and actioning appropriate emails in a timely manner.
• Proactively completing competitor and country analysis, and present improvements for the regulatory market of responsibility.
• Actively participating in the analysis and implementation of new product features while seeking to continually improve bet365 offerings within a face-paced and growing department.

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.