Gaming Catalog Specialist

About Us: 
Atari is one of the world’s most iconic consumer brands and a pioneer in the video game industry, known for creating classics like Pong, Asteroids, and Centipede. Today, Atari Inc. continues to build on its legacy by developing games, hardware, and experiences that honor the past while driving innovation for the future.

Over the past two years, we've been building Atari India, a growing team that plays a critical role in supporting our global operations. We're proud of the team we've assembled so far, and we’re just getting started. As part of a lean, high-impact organization, the team in India works closely with colleagues in North America and Europe on projects that move Atari forward. Whether you're helping launch a new game, keeping our infrastructure secure, or supporting day-to-day operations, your work here matters. Join us as we continue to grow Atari India and build the future of a legendary brand.

About the Role. 

As a Gaming Catalog Specialist at Atari, you will be a key part of our commitment to delivering outstanding quality to our gaming community. You will find, enter, and validate video game data in partnership with our community, ensuring that our Mobygames.com website becomes the most comprehensive video game database. 

Responsibilities. 

• Consistently hit quarterly goals while embodying the company’s values. 
• Find and contribute data into our MobyGames website in a timely manner, without errors 
• Validate data contributed to MobyGames 
• Maintain accurate records of community interactions and support cases in the ticketing system. 
• Provide product information and video game data to community members, customers, and internal stakeholders. 
• Collaborate with cross-functional teams to identify and address common issues and feedback. 
• Stay informed about product updates, game releases, and company policies to assist customers effectively. 
• Contribute to improving the overall MobyGames data entry and validation processes and knowledge base.

Requirements. 

• 2+ years of relevant experience in a similar profile. 
• Extensive knowledge of gaming platforms and online gaming communities. 
• Excellent communication skills, both written and verbal. 
• Strong problem-solving and troubleshooting abilities. 
• Empathy and patience in dealing with community inquiries and issues. 
• Familiarity with customer support ticketing systems is a plus. 
• Ability to work independently and as part of a team. 
• Has good knowledge of the Google Suite: Google Docs, Google Sheets, etc. 
• Willingness to adapt to changing needs and technology. 

What We Offer 

• Be part of a company with a rich history and iconic games. 
• Collaborate with a passionate and talented team in a creative environment. 
• Opportunity for career growth and skill development. 
• Competitive compensation and benefits package. 
• Work on cutting-edge projects that shape the future of gaming. 

If you are customer-focused, have a passion for gaming, and enjoy helping others, we encourage you to apply for the Gaming Catalog Specialist position at Atari. Join us in providing top-notch support to our gaming community! 

Office Timing : 9:00 AM - 6:00 PM