The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Game Supervisor, you will be responsible for directly supervising the operation and conduct of the live games for our live streaming service. You will help hire and train Game Presenters and provide ongoing coaching and training to Game Presenters to maintain a professional and fun atmosphere for customers. You will be responsible for overseeing staff scheduling, resolving guest complaints, and other operational tasks to ensure department and regulatory standards are met. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and company policies, practices, and procedures.
THE DAY-TO-DAY:
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Manage performance of Game Presenters to ensure that superior customer service is provided to players with a high degree of proficiency.
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Assist in the creation of policies, standard operating procedures, and performance metrics for the department based on operational requirements, regulations, and MGMRI service standards.
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Assist in the hiring, onboarding, and ongoing training of Game Presenter staff on department policies and procedures as needed.
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Handle escalated guest complaints in a timely and professional manner, maintaining MGMRI’s guest service standards.
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Immediately correct any mistakes made by Game Presenters or through technical issue, collect necessary information and prepare reports related to mistakes.
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Monitor game environment to identify potential technical issues and escalate appropriately. Prepare shift schedules for games, Game Presenter assignments and step-in as Game Presenter when needed.
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Maintain a professional and positive work atmosphere for the Game Presenter staff
THE IDEAL CANDIDATE:
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High School Diploma, GED or equivalent
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1+ years of prior relevant experience in hospitality, entertainment or front-facing guest services
THE PERKS & BENEFITS:
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Wellness incentive programs to help you stay healthy physically and mentally.
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Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
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Professional and personal development through programs and networking opportunities
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Health, vision, and dental insurance
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401k plan
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Professional development opportunities
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Tuition reimbursement
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Exclusive discounts on entertainment, food, hotel stays, and more.
FULL JOB DESCRIPTION:
http://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12380
Are you ready to JOIN THE SHOW? Apply today!
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What We Do
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
