Game Community Manager

Company Description

Leader in the development and publishing of multiplatform games, Gameloft® has established itself as a pioneer in the industry, creating innovative gaming experiences for 25 years. Gameloft creates games for all digital platforms, from mobile to cross-platform titles for PC and consoles. Gameloft operates its own established franchises such as Asphalt®, Dragon Mania Legends, March of Empires, and Dungeon Hunter, and also partners with major rights holders including LEGO®, Universal, Illumination, Hasbro®, Fox Digital Entertainment, Lamborghini®, and Ferrari®. Gameloft distributes its games in over 100 countries and employs 3,000 people worldwide. Every month, 1 billion unique users can be reached by advertisers in Gameloft games with Gameloft for brands, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.

Job Description

As a Game Community Manager, you will join a team of passionate social media & community experts dedicated to building the most rewarding community experiences for March of Empires players & fans around the world.

In this role, you will support your Senior Game Community Manager in fostering healthy & thriving communities for your game. Your key responsibilities will be interfacing with & understanding your game’s communities, in order to keep them entertained, engaged with the game, & cared for; as well as advocating for opportunities suggested by players to continuously keep improving their gaming experience.

Your main responsibilities as a Game Community Manager will be:

Community Moderation & proactive engagement:

• Take ownership of the moderation & engagement strategy for the game: continuously improving the approach for the game by testing out new grounds & activities.
• Establishing community performance targets in terms of: overall coverage, reply times, community Csat, overall sentiment, community retention metrics & utilize tools & processes at hand in order to continuously improve performance
• Relaying customer care related issues to the appropriate team(s) & managing community expectations with regards to customer care related issues
• Reporting back to game management on community feedback on a bi-weekly basis
• Keeping the game community hubs as safe as possible: by enforcing platform rules, applying community code of conduct, utilizing the processes/tools/guidelines at hand. Keeping track of in-game bans
• Building on community response bible, making sure that new topics are addressed & that canned responses are in line with the game’s communication approach.

Social Media strategy support:

• Supporting community strategy plans, keeping engagement at the heart of those plans (e.g ensuring there is active moderation & engagement during livestreams or community challenge campaigns).
• Track & analyze community & content performance KPIs, draft & share reports on a regular basis.
• Conducting benchmarks & trends observations: be a proactive source of ideation for the Game’s community team, but also for the game’s marketing & management teams.

Project Management:

• Developing editorial content to support the moderation & engagement strategy for the game, with the ultimate goal of keep driving community members back to the game, all the while achieving community performance targets: patch-notes, blogposts, newsletters etc. & report on the performance of this content.
• Coordinate UGC programs for their game(s) (e.g Content Creator Program, hashtag challenges, community contributions board etc.) & report on the performance of these initiatives.

Qualifications

• 1 to 2 years of experience in a similar position
• A passion for gaming & gaming experiences of all kinds.
• Analytical mind & KPI driven
• Relationship driven: Build credible & trusting relationships in a fast-paced environment with a broad range of colleagues & collaborators across the company & the world.
• Focused on objectives & KPIs.
• Knowledge of community tools: publishing tools, moderation tools, content creation tools (e.g Canva/Photoshop).
• Fluent in English, both written & spoken.
• Ability to work in a fast-paced & international environment.
• Positive energy, team spirit & a zest of fun are a must.

Additional Information

Please include with your CV a cover letter in your application detailing why you are the person we need to hire!