Gallery Manager

Job Description:

Cambria has an excellent opportunity for a customer focused individual seeking a challenging and rewarding opportunity in a fast-paced environment. The Manager, Cambria Showroom/Designer Sales will oversee day-to-day operations of the Cambria Showroom within our Richmond Hill Sales and Distribution Center.
This individual will be responsible for selling Cambria by providing a friendly, knowledgeable, white glove experience to trade partners and homeowners/consumers who visit the space. They will do outreach to trade partners and influencers (with a focus on residential Interior Designers) in the market to drive visits and usage of the Showroom.

Roles and Responsibilities:

Drive Cambria sales by presenting a white glove service and experience within the Showroom

• Manage the overall look, brand and customer experience in the Showroom

• Plan, manage and host events within the Showroom, either independently or with/for the Sales team

• Assist consumers and/or trade professionals with design solutions for their project

• Build trusting relationships and collaborate with the field sales employees to support their sales efforts 

• Maintain Sample and Marketing literature inventory

• Manage and update all supplies within the Showroom

• Maintain and submit expense invoices for reimbursement on a timely basis

Influence Cambria sales by driving usage of the Showroom space with local trade partners and influencers as well as consumers

• Develop an outreach plan to ensure that there is continuous growth of traffic and new leads into the Showroom, with a focus on residential Interior Designers

• Support the local market representatives sales efforts within the architect, designer, remodeler, retailer and fabricator communities by engaging partners to bring them into the Showroom

• Host trainings, executive tours, and product knowledge presentations in the Showroom

• Proactively reach out to potential trade partners and influencers through phone calls, emails and in-person meetings or lunches to generate leads and establish connections in order to drive additional traffic to the Showroom

• Manage the communication between homeowners, business partners, and the appropriate internal Cambria Representatives to assist with each unique situation

• Accurately collect and update customer information from Showroom leads through Salesforce on a daily basis

• Maintain a high level of business, financial and industry expertise so you can advise partners effectively in ways that benefit both their business and Cambria

• Be familiar with relevant industry associations, such as the National Kitchen and Bath Association and International Interior Design Association, and stay up to date on Market Reps memberships in order to leverage the benefits of the memberships

Drive Cambria sales by educating on and representing the brand and product

• Coach, mentor, and support employees on your team and be the subject matter expert in all aspects of managing a Showroom 

• Present product knowledge materials to business partners, consumers and any other Showroom visitors, effectively educating them on product attributes and differentiators

• Help customers and visitors understand the value, quality, and history of the brand

• Understand all sales and marketing programs and materials so you can present them to the customers

• Actively use all social media channels Cambria participates in to promote the brand, product and Showroom 

Qualifications & Skills:

• Excellent interpersonal, verbal and written communication and superior presentation skills

• Professional and tailored in appearance to reflect our premium brand

• Excellent presentation and customer service skills

• Ability to develop and maintain strong working relationships with internal and external parties

• Superb organizational skills, as well as the ability to maintain focus under pressure

• Highly detail-oriented with a passion for perfection

• Self-motivated

• Thrives in a changing environment that is fast-paced with varied goals and activities

• Ability to work extended hours (evenings and weekends) if needed 

Minimum Requirements:

Education: Bachelor’s degree in marketing, business or similar field

Experience: Minimum four years’ experience in a retail or showroom environment; experience in commercial/residential interior design industry a plus

Systems: Google Suites, PowerPoint, Excel, Word, Salesforce (preferred), etc.

Additional Requirements:

Managerial Responsibilities: Yes

Travel Requirements: Local travel required 2–3 days per week for field sales; occasional overnight travel for training or industry events

Physical Requirements: Must be able to lift up to 40 pounds for displays, samples and other marketing materials. Requires lifting and handling of event set-ups and take-downs. Requires telephone and computer use.

Cambria’s starting salary for this position is $87,696 - $110,817 CAD. Pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.

Cambria offers a competitive benefits package that encompasses Health, Dental and Vision Benefits, Basic Life, Dependent Life, AD&D, Long Term Disability, Employee & Family Assistance Program (EFAP), Vacation, Holidays, Registered Retirement Savings Plan, discretionary Deferred Profit Sharing Plan, Employee Referral Program, Tuition Reimbursement, Counselling Services and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.

For additional company information, please visit www.CambriaUSA.com

Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.