APPARATUS is New York-based design studio that explores the relationship of lighting, furniture and objects in immersive environments, threading the historical and the cultural through a modern lens.
RESPONSIBILITIES:
- Serve as an initial point of contact for visiting clients, vendors, and colleagues.
- Set a high standard of on-brand warmth and professionalism in welcoming visitors into the space.
- Conduct tours of the gallery for clients, sharing product and brand knowledge in an engaging way.
- Ensure details of guests are recorded to connect them with the appropriate Client Manager, if available connecting clients with Client Managers with in-person introductions.
- Provide client follow-up with post-tour emails including tear sheets, digital catalog, with appropriate Client Manager in CC.
- Track gallery foot traffic daily.
- Provide phone support; assist callers with essential questions about the brand and brand products.
- Pack, ship and monitor inventory of finish samples.
- Generate quotes and invoices as directed.
- Process client payments (credit card, wire and checks).
- Manage post-production order fulfillment by closing orders, requesting balance payments, and confirming shipping details with clients prior to shipment.
- Support sales team when out-of-office with basic account and email management.
- Share responsibility of gallery visual standards, opening and closing duties – lighting levels, object/furniture placement, restrooms, stock levels.
SKILLS
- Excellent verbal and written communications skills and a desire to learn and deliver on-brand APPARATUS communication and presentation standards.
- Detail-orientated with exceptional organizational skills.
- Excellent time-management skills, independent drive and the ability to work under pressure and deliver projects under tight deadlines.
- Strong aesthetic and presentation skills with a keen eye for detail.
- Demonstrate initiative by actively contributing new ideas to Sales Director related to client experience and administrative tasks.
- A consistently positive attitude displayed both as an individual and within a collaborative team of peers and management.
CANDIDATE REQUIREMENTS
- Prior sales or administrative experience in client-facing roles; minimum 2 years of experience in interior design, high-end furniture, or luxury retail industry.
- Proven ability in a high-paced environment that values consistency, efficiency and excellence.
- Understanding of a business that requires a team to execute the common vision, understands the value of the individual and the team.
- Demonstrated ability to communicate clearly and effectively.
- Knowledge and interest in contemporary design.
WORK SCHEDULE
- Full-time gallery hours
- Longer hours and additional days/weekend availability as needed.
PERFORMANCE REVIEW AND CHECK-INS SCHEDULE
- Monthly touch bases
- Annual performance review.
Salary starting at $60,000 (inclusive of salary and commission)
This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our Los Angeles Gallery. Must be legally authorized to work in the U.S. without sponsorship.
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What We Do
APPARATUS is a New York based interdisciplinary design studio that explores the relationship of lighting, furniture and objects in their environments. Predicated on the modernist principle of gesamtkunstwerk, or total work of art, fully articulated collections reveal individual pieces as artifacts of a holistic world - each referencing the historical and cultural mood summoned by a singular vision. Founded in 2012, APPARATUS is led by Artistic Director, Gabriel Hendifar and operates galleries in New York and Los Angeles that communicate the studio’s singular design ethos. “I approach the work of the studio with the belief that objects are accessories to the human experience and enrich the way we live. My aim is to create work that leaves an emotional imprint, drawing on the language of seduction and sensuality to leave you with the desire to touch.” - Gabriel Hendifar APPARATUS creates each piece with a devotion to the rigor of small studio craftsmanship, centering the importance of the human hand in lending soul to an object. Sensual materials such as marble, suede, horsehair, lacquer and porcelain are combined with hand-patinated brass in the studio’s dedicated New York factory to create it’s distinctive catalog. Underpinning every piece, whether it be a light fixture or a chair, is a deft balance between mechanization and the hand-made, striving equally for the contradictions of perfection and the beautiful irregularity of humanity.
