Gainsight Administrator
Role Overview:
As a Gainsight Administrator, you will be responsible for managing and optimizing our Gainsight platform to ensure it meets the needs of our customer success & account management teams. You will collaborate closely with various departments to gather requirements, implement best practices, and enhance our customer journey experience.
Primary Responsibilities:
- Platform Management: Administer and configure the Gainsight platform, ensuring it aligns with organizational goals and user needs.
- Requirements Gathering: Collaborate with cross-functional teams to gather and document requirements for Gainsight enhancements and new features.
- Data Management: Monitor data integrity within Gainsight & Salesforce, implement data governance practices, and ensure accurate reporting. Import, export, and cleanse data to ensure accuracy and completeness.
- User Support, Training, and Change Management: Provide ongoing support and training to users, fostering a culture of best practices in customer success management.
- Reporting and Analytics: Develop and maintain dashboards and reports that provide insights into customer health, engagement, and retention metrics.
- Process Improvement: Identify opportunities for process optimization within account management/customer success workflows and implement necessary changes.
- Collaboration: Work closely with Revenue Operations, Business Applications and other departments to ensure seamless integration and utilization of Gainsight with other business applications.
Other Duties:
- Stay updated on Gainsight features and best practices, and continuously seek ways to leverage the platform for greater impact.
- Additional responsibilities and tasks may be assigned as needed on a project or interim basis.
Qualifications:
- Bachelor’s degree in Business, Information Technology, or a related field.
- Gainsight Associate Admin Certificate: Level 1, additional levels such as Topic-Specific Certificates Level 2 & Gainsight NXT Admin Certificate Level 3 preferred.
- Excellent analytical and problem-solving skills.
- Proficient in data management and reporting tools.
- Experience with Salesforce, administration experience is preferred.
Why Nasuni?
Nasuni is the leading hybrid cloud storage solution that powers business growth with effortless scalability, built-in security, and fast edge performance using a unique cloud-native architecture. The Nasuni File Data Platform delivers operational excellence by consolidating NAS and backup, eliminating data silos, and making management easy and flexible without changes to apps or workflows. Its built-in security offers proactive defense and rapid recovery, lowering organization’s risk from the detrimental effects of ransomware attacks and other disasters. Synchronized access to file data everywhere ensures user productivity by supporting remote and hybrid work.
Why work at Nasuni?
As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include:
- Best in class employee onboarding and training
- "Take What You Need” paid time off policy
- Incentive stock options
- Comprehensive health, dental and vision plans
- Company-paid life and disability insurance
- 401(k) and Roth IRA retirement plan
- Generous employee referral bonuses
- Flexible remote work policy
- 10 Paid Holidays
- Wide array of wellbeing offerings
- Pre-tax savings accounts with company contributions
- Great team culture and social activities
- Collaborative workspaces
- Free on-site fitness centers and stocked kitchens in select office locations
- Professional development resources
To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.
Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.
This privacy notice relates to information collected (whether online or offline) by Nasuni Corporation and our corporate affiliates (collectively, “Nasuni”) from or about you in your capacity as a Nasuni employee, independent contractor/service provider or as an applicant for an employment or contractor relationship with Nasuni.
Top Skills
What the Team is Saying
What We Do
Nasuni is a leading hybrid cloud storage solution that powers business growth with effortless scalability, built-in security, and fast edge performance using a unique cloud-native architecture. The Nasuni File Data Platform delivers operational excellence by consolidating NAS and backup, eliminating data silos, and making management easy and flexible without changes to apps or workflows. Its built-in security offers proactive defense and rapid recovery, lowering organization’s risk from the detrimental effects of ransomware attacks and other disasters. Synchronized access to file data everywhere ensures user productivity by supporting remote and hybrid work. By leveraging object storage, data is consolidated and optimized for content intelligence tools and AI workflows.
Organizations worldwide rely on Nasuni, including leaders in manufacturing, construction, energy, consumer goods, and public sectors. Nasuni’s corporate headquarters are located in Boston, Massachusetts, USA and the company delivers services to over 70 countries. For more information, visit www.nasuni.com.
Why Work With Us
We’re determined to change the way enterprises manage, access, and protect files, and our business is growing faster than ever. Add in our culture of engagement, agility, innovation, and support, and you’ll work, play, and grow with a collaborative global team. We're the perfect size company to make a big impact - now is the time to join Nasuni.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid and remote work policy allows our team to source top talent and let them decide how and where they work best.
