n2y is a national leader in creating and delivering educational materials and curriculum for the special education classroom. The company creates symbols, content and curriculum delivered using dynamic and interactive applications to students, teachers and parents. Its curriculum is used extensively throughout the United States, and the company has the number one licensable symbol set used to develop special education content.
As a member of n2y’s Enterprise Tech team, the Gainsight Administrator’s primary responsibility is to design, implement and deploy solutions supporting n2y Customer Success processes on the Gainsight platform. The Gainsight Administrator is responsible for the architecture and configuration of the Gainsight solution and facilitating its integration with the n2y Enterprise Architecture which includes Salesforce Sales Cloud (CRM), Salesforce Service Cloud, MS Azure Synapse and more.
Key Responsibilities:
- Collaborate with the VP Customer Relations and the Director of Customer Success to support business strategy development for the n2y Customer Success team.
- Collaborate internally with the Customer Success and Enterprise data team to help identify the sources, metrics, frequency, and granularity of the data. Work with the n2y IT Enterprise data team to ensure the quality and integrity of data.
- Configure and deploy Gainsight to internal customers (including system configuration, external integrations, reports, dashboards and workflows)
- Partner with n2y’s IT Enterprise solutions, integration and data teams to ensure the successful flow of data required to serve the business.
- Analyze requirements to determine appropriate solution designs considering capabilities, limitations, and design trade-offs
- Manage mapping, documenting and implementing Customer Success processes
- Assist in determining the most significant contributors to overall customer health, and learn how to configure a customer health scorecard that reflects n2y’s customer data.
- Develop a keen understanding of n2y’s sources of risk (of churn) as well as positive trends.
- Design business rules that analyze customer data, and trigger actions for the customer success team to proactively engage with customers
- Coordinate, lead, setup, and document user acceptance tests to ensure the quality of developed solutions prior to production deployment (includes creating test plans)
- Manage user accounts, groups and security settings in Gainsight
- Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures
- Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements
- In addition to Gainsight support, provide support to n2y’s Enterprise Architecture and the solutions that comprise it where needed.
Desired Skills and Qualifications:
- Bachelor’s Degree in related field preferred
- Experience with Gainsight NXT and Gainsight’s Matrix Data Architecture (MDA) Platform
- Experience with Microsoft Azure Synapse, SQL queries and data integration
- Experience with other components of n2y’s Enterprise Architecture such as Salesforce, PowerBI, Tableau, Zendesk, Sage Intacct is a plus
- Working knowledge and experience with complex business systems integration.
- Superior critical thinking and creative problem-solving skills.
- Adaptable, observant, and approachable with a strong collaborative spirit.
- Customer-centric attitude and approach encompassing all aspects of the position.
- Results-oriented with a robust drive to accomplish objectives and meet high standards.
- Excellent organizational, verbal, and written communication skills.
These qualifications are general guidelines for success, however, we understand that not all candidates will have experience in each area. If you have skills and experience that may be transferable to this role and share our passion for our mission and values, we would love to hear from you!
n2y cultivates a fun, collaborative and innovative work environment where diversity is embraced, encouraged, and empowered. Our teams are diligent, informed, and tireless in their work serving individuals with special needs. n2y's team members are encouraged to learn, work, play, serve, donate, communicate, and advocate. We keep the needs of individuals with disabilities at the forefront of each day with outstanding teammates to help us meet those needs.
n2y offers a competitive compensation and benefits package including health, dental, vision, life, and disability insurance. It also has a company matching 401(k) savings plan.
n2y is committed to providing a Drug-Free Workplace for all employees.
n2y is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
We’re excited to share some BIG news: n2y and Texthelp are teaming up to enhance support for diverse learners and employees! To learn more, check out our press release.
What We Do
Our Shared Vision: Everyone Can Learn
Like you, we believe every student has a right to experience the joy of learning, to gain meaningful access to the general education curriculum and to reach their full potential. For 20 years, it’s been our mission at n2y® to enrich the lives of students with complex learning needs—and those who serve them.
One TRUSTED Source
Today, in nearly 60,000 classrooms across the country, n2y is changing the lives of administrators and teachers, therapists and paraprofessionals, and all the students we serve—seamlessly delivering a complete, differentiated instructional program tailored to individual classroom and student needs. Our evidence-based solution supports every member of the special education team with standards-aligned content, planning, tracking and reporting. Students’ data stays with them throughout their education journey, making it easy to provide continuity and ensure a trajectory to success.
One CONVENIENT Platform
n2y’s comprehensive, cloud-based special education solution helps you manage complex tasks so you can focus on teaching and nurturing your students, ensuring that they participate in class, make meaningful progress in your program, and develop a path to independence. Delivered from one easy-to-navigate platform, our content is always up-to-date and aligned to your state’s extended standards.
The RIGHT Total Solution for Your Students
Developed by experts in the field, with input from practicing special educators at every stage, our total special education solution prepares students for the ultimate test: establishing a path to independence and success in life. Empower learning and enrich lives with our accessible academic content, supplemental newspaper, symbol communication tools, skill-based learning games, self-regulation and classroom management program and professional development—all detailed in the pages that follow
