Job Description: HubSpot Systems Support Specialist
Role title: Systems Support Specialist – HubSpot
Department: Central Operations
Location: India (Andheri)
Reporting to: Central Operations – Systems Lead
Role purpose
We’re hiring a HubSpot Systems Support Specialist to provide day-to-day administrative and operational support for HubSpot. This role is focused on keeping the CRM accurate, well-managed, and easy for teams to use—through excellent execution, strong attention to detail, and “systems thinking”.
You’ll be trusted to work independently: attempting solutions first, using documentation and testing to validate outcomes, and escalating with clear context when you need confirmation or can’t find the right answer.
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Key responsibilities
HubSpot support & administration
- Provide day-to-day HubSpot admin support (user setup, permissions, basic configuration, troubleshooting).
- Support teams with segmented lists and audiences, applying strong judgement around data quality and HubSpot filtering nuances.
- Maintain data hygiene by spotting and flagging issues (incomplete/inconsistent fields, duplicates, incorrect values) and supporting clean-up activities.
- Keep changes structured and safe by considering dependencies and downstream impacts before updating the system.
- Maintain clear notes/documentation for recurring requests and improvements.
Other operational support
- Triage inbound enquiries from shared inboxes (e.g., hello@), routing accurately and escalating when unclear.
- Support process-driven tasks across Central Operations, including basic spreadsheet-based data cleaning and ad-hoc reporting support.
- Learn the organisation structure quickly (teams, responsibilities, stakeholders) to route requests and resolve issues efficiently.
Skills & experience
Essential
- Hands-on experience supporting or administering HubSpot (or equivalent CRM support experience with strong HubSpot capability).
- Strong “systems thinking”: structured problem-solving, awareness of dependencies, and careful change execution.
- Analytical and detail-oriented, especially when working with data and segmentation.
- Strong spreadsheet skills (Excel/Google Sheets) for cleaning and validating data.
- Clear written communication and comfort working with multiple internal stakeholders.
- Self-sufficient and disciplined: able to manage a queue of requests with minimal oversight.
Desirable
- HubSpot certifications.
- Experience supporting a multi-team/multi-business-unit organisation.
- Familiarity with basic CRM governance concepts (data standards, access control, documentation).
Personal attributes
- Fast learner with strong initiative.
- Calm, methodical, and reliable under pressure.
- Comfortable asking questions to confirm understanding—especially where changes could have wider impact.
Skills Required
- Hands-on experience supporting or administering HubSpot or equivalent CRM
- Strong systems thinking and structured problem-solving
- Analytical and detail-oriented when working with data and segmentation
- Strong spreadsheet skills (Excel or Google Sheets) for data cleaning and validation
- Clear written communication and ability to work with multiple internal stakeholders
- Self-sufficient in managing a queue of requests with minimal oversight
- HubSpot certifications
- Experience supporting a multi-team or multi-business-unit organisation
- Familiarity with CRM governance concepts (data standards, access control, documentation)
What We Do
GAIN is a creative-led, insight-driven marketing and technology company that combines data, technology, creativity, campaigns, and customer science to help brands and organisations grow. Its services span creative studios, customer transformation strategy, media, data and analytics, SEO, conversion-rate optimisation, experimentation, and user-centred digital experiences. GAIN also develops AI-enabled tools, including a plug-and-play AI CRO product, to deliver measurable business impact.
