FX Account Manager - Sofia

Why work for us?

Being part of our team is a unique opportunity to develop your skills and progress rapidly in an environment at the cutting edge of innovation.

Job description

What you will do

• As soon as a client has been introduced to our platform by the Sales Executive team and has made transactions, you are the client's point of contact;

• You ensure the growth of your portfolio by initiating and executing proactive cross-sell & upsell strategies;

• You build and maintain long-term relationships with clients;

• You have face to face meetings with your clients;

• You work closely with our Customer Success Management team to maximize your clients' satisfaction;

• You optimize international payments, FX exposure and hedging strategies for clients;

• You analyze companies' currency risk management;

• You raise awareness and support companies on currency issues;

• You help clients to fully understand the features of our platform and to use them;

• You help your clients with their daily needs;

• You collect customer feedback and needs and share them within our organization;

• KPIs: Cross-sell, Upsell, Churn & NPS.

Preferred experience

Required Qualities & Knowledge

• Very good knowledge of the FX

• Prior experience in a customer-facing position;

• Customer-oriented;

• Good communication skills (spoken and written);

• Attention to detail;

• Excellent command of the English language;

• Team player;

What we offer

You will become part of one of the fastest-growing scale-ups of the moment. You form a team with motivated and pleasant colleagues with the common goal of becoming the pioneer in Europe. In addition, you get:

• A competitive salary
• A good bonus based on your development and results achieved
• 25 vacation days
• All the necessities to be able to perform your work as well as possible
• An onboarding and buddy program for a good start
• You are an important part of building a strong brand from an innovative and fast-growing scaleup with great ambitions. You will develop quickly, both on a professional and personal level and internationally and nationally.

Who are we?

iBanFirst is an international financial services provider offering alternative payment solutions to traditional banking. 

Founded in 2013, iBanFirst is a fintech that developed a banking platform to enable international SMEs to carry out fast, secure and fairly priced multi-currency transactions. 

Thanks to iBanFirst, finance teams can send and receive payments in more than 30 currencies and benefit from personalized support to cover their foreign exchange exposure. 

Since 2016, iBanFirst has raised 46 million euros and in May 2021, the Californian fund Marlin Equity Partners invested €200M to further accelerate the growth and development of iBanFirst. 

Joining iBanFirst is a unique opportunity to develop your skills and evolve quickly in an international company that is at the cutting edge of innovation. 

Gaby #LI-GA1

#LI-Onsite