FVP, Head of Sales and Conduct Risk - Affluent Client Group

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Key Accountabilities

Conduct Risk Governance

• Establish and maintain the ACG conduct risk framework, including governance, escalation and reporting.
• Act as the primary conduct risk advisor to ACG senior management.
• Identify emerging conduct risk themes and ensure timely escalation to governance forums.
• Monitoring, Surveillance & Quality

• Oversee conduct monitoring programmes (sales practices, pre and post‑transaction reviews, thematic reviews).
• Drive improvements in business quality, error reduction and remediation effectiveness.
• Challenge root cause analysis and ensure sustainable corrective actions.

Consequence Management & Appeals

• Own the conduct consequence management framework, ensuring fairness, consistency and proportionality.
• Provide governance oversight on appeals, waivers and exceptions.
• Ensure alignment between conduct outcomes, accountability, coaching and disciplinary actions.

Regulatory & Policy Stewardship

• Translate regulatory and Group conduct expectations into practical, business‑embedded controls.
• Partner Compliance on regulatory engagements, inspections, RFIs and audits.
• Maintain ACG conduct‑related policies, SOPs and frameworks.

Risk Culture & Capability Building

• Lead conduct risk training, awareness and behavioural reinforcement initiatives.
• Drive risk culture uplift through leadership engagement and role‑model programmes.
• Build conduct risk capability within Middle Office and the wider ACG community.

Stakeholder Engagement & Reporting

• Partner closely with Business Heads, Team Heads and supervisors.
• Collaborate with Operational Risk, Compliance and Internal Audit.
• Deliver regular senior management conduct risk reporting and dashboards.

Key Success Measures

• Reduction in repeat conduct issues and business quality errors
• Timely and effective remediation of conduct risk issues
• Consistent and defensible consequence management outcomes
• Positive regulatory and audit outcomes
• Observable uplift in conduct awareness and risk culture across ACG

Experience & Qualifications

• 10–15 years’ experience in conduct risk, compliance, business control, audit or risk management within financial services.
• Strong understanding of sales practices, advisory risk and customer conduct in retail / affluent banking.
• Proven ability to engage regulators, auditors and senior stakeholders.
• Track record of translating regulatory expectations into business‑ready controls.

Core Competencies

• Risk judgement and governance mindset
• Strong influencing and stakeholder management skills
• Structured, analytical and outcome‑driven
• High integrity and sound sense of accountability
• Ability to lead change and shape risk culture

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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