Futures & Options EMEA Deliveries Specialist - Senior Associate

Job Description
Join J.P. Morgan's Futures & Options (F&O) EMEA Deliveries team, where operational excellence is a priority in the team. This role provides an opportunity to work with diverse products across major European exchanges, contributing to change and innovation. As part of a collaborative team, you'll play a role in enhancing client experiences and supporting physical position deliveries. Grow professionally in an environment that values empathy, trust, and continuous improvement. Consider this opportunity to be part of J.P. Morgan.
As an E MEA Deliveries Specialist - Senior Associate within F&O team, you will play a vital role in managing expiry positions and addressing client queries with precision and timeliness. Your responsibilities will include driving automation and process improvements to ensure efficient and risk-managed settlements. You will collaborate with a dedicated team to deliver high-quality client experiences and contribute to the firm's success globally. This role offers the opportunity to engage with diverse derivative products across major European exchanges, allowing you to develop a deep understanding of the market. By leveraging your skills and expertise, you will help shape the future of clearing services at J.P. Morgan, while growing professionally in an environment that values empathy, trust, and continuous improvement.
Job responsibilities

• Manage expiry positions and address client queries promptly.
• Execute high-value, time-sensitive settlements with risk management.
• Review and update operational procedures using client and operations data.
• Initiate and participate in automation and process improvement initiatives.
• Engage effectively with project work, managing stakeholders and driving change.
• Utilize data and analytics tools to deliver solutions.
• Identify and improve process inefficiencies for better capacity and control.
• Communicate effectively in written and verbal forms.
• Focus on client care and maintain strong client relationships.
• Meet time-critical deadlines with strong time management skills.

Required qualifications, capabilities, and skills

• Proficiency in Excel and interest in process automation.
• Strong written and verbal communication skills.
• Ability to work accurately and effectively under pressure.
• Intellectual curiosity and ability to ask the right questions.
• Flexible attitude towards working hours.
• Strong client focus and attention to customer care.
• Ability to build relationships and trust through honesty and accountability.

Preferred qualifications, capabilities, and skills

• Knowledge of listed derivatives across exchanges, products, and asset classes.
• Experience in settlements is desirable.
• Embraces feedback and enjoys discussing areas of development.
• Naturally empathetic and enjoys creating memorable experiences for others.
• Owns mistakes and shares lessons learned.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.