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We are seeking a highly motivated and experienced VP‑level Technical Specialist to join our global Futures & Exchange Traded Derivatives (ETD) Clearing technology team. This role provides senior L2 production support for business‑critical clearing platforms, with a primary focus on intraday ETD processing. The successful candidate will act as a technical authority and escalation point, partnering closely with Operations, Technology, and Business stakeholders to ensure platform stability, resilience, and high‑quality service delivery in a fast‑paced markets environment.
Key Responsibilities:
Production Support & Stability
Provide timely, high‑quality L2 technical support for Futures and ETD Clearing platforms, ensuring minimal business impact during incidents.
Investigate, diagnose, and resolve complex application, data, and infrastructure issues across distributed systems.
Monitor system health and performance, proactively identifying risks and addressing issues before they impact intraday clearing processes.
Support exchange cut‑offs and time‑critical clearing workflows.
Incident & Problem Management
Own the full incident lifecycle from detection through resolution, including stakeholder communication.
Lead root cause analysis and post‑incident reviews, driving permanent remediation and risk reduction.
Partner with development teams to prioritise fixes and resilience improvements.
Technical Leadership & Collaboration
Work closely with Operations, Business Analysts, Developers, and Infrastructure teams across regions.
Provide technical mentorship and guidance to junior support engineers.
Influence application design and deployment decisions to improve stability, observability, and operability in production.
Participate in a rotational on‑call schedule, including weekend support, for critical market‑facing systems.
Continuous Improvement & Engineering Excellence
Develop and maintain high‑quality support documentation, runbooks, and knowledge base articles.
Drive automation initiatives using scripting and tooling to reduce manual intervention and operational risk.
Assist with application deployments, upgrades, and disaster recovery testing.
Identify and implement opportunities to improve monitoring, alerting, and support efficiency.
Required Skills & Experience
Strong functional knowledge of the Futures / ETD asset class, including clearing and intraday processing.
Proven experience supporting business‑critical applications in a global markets or trading environment.
Strong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server).
Experience with middleware and messaging technologies such as MQ and Kafka.
Demonstrable scripting ability in Python or shell scripting for automation and analysis.
Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent.
Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure.
Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non‑technical stakeholders.
Familiarity with ITIL frameworks and best practices for incident, problem, and change management.
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
#LI-BH1
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Strong functional knowledge of the Futures / ETD asset class
- Proven experience supporting business-critical applications
- Strong SQL skills with relational databases
- Experience with middleware and messaging technologies such as MQ and Kafka
- Demonstrable scripting ability in Python or shell
- Experience with enterprise monitoring and observability tools
- Strong analytical and troubleshooting skills
- Excellent verbal and written communication skills
- Familiarity with ITIL frameworks
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
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