Location:
Remote – United States
Type: Expression of Interest
About Securly
Securly is the #1 trusted innovator in student wellness, safety, and engagement, supporting more than 20 million students across over 20,000 schools globally. Recognized as one of the most widely used EdTech platforms in the U.S. (EdTech Top 40 Report), Securly offers the most comprehensive AI-driven suite of solutions designed to help schools protect and support every student, every day.
Since launching the first cloud-based web filter for education in 2013, we’ve scaled to process over 1.1 billion web requests and 54TB of data daily. Our mission-driven growth and technical scale have made us a consistent Top Place to Work and a trusted partner to school systems across the country.
Join Our Remote Talent Community
Note: This is not an active job opening.
We’re always looking to connect with Technical Product Support professionals who are passionate about helping users resolve technical challenges and improve their experience with mission-driven software. If you thrive in a remote, fast-paced support environment—we’d love to hear from you.
By joining our Remote Talent Community, you’ll be considered for future Technical Product Support openings and prioritized when relevant roles become available.
What We Look For in Future Technical Product Support Hires
We regularly seek professionals with:
Experience supporting SaaS products in education, K–12 school districts, or B2B environments
Prior background in technical support, IT help desk, or systems support roles—especially supporting school IT staff
Familiarity with basic networking concepts such as DNS, firewalls, proxies, IP whitelisting, and VPNs
Strong troubleshooting skills across browsers, devices, operating systems, and content filtering environments
Proficiency with helpdesk or CRM platforms such as Zendesk, Salesforce, Jira, or Freshdesk
Ability to explain complex technical issues clearly to both technical and non-technical users
Comfort working cross-functionally with support, engineering, and product teams to escalate and resolve issues
Bonus if you’ve supported school IT administrators, managed multiple tickets simultaneously, or worked directly with network-based tools or student-facing technologies in K–12 settings.
Who You Are
Customer-obsessed and motivated to resolve issues with empathy and clarity
Organized and able to manage multiple tickets or customer cases at once
Calm under pressure and responsive in fast-moving environments
Technically curious—interested in learning how systems work and how to explain them
Excited to join a high-performing support team with a clear mission
Why Join Securly (When the Time Comes)
If and when a relevant role opens, our full-time team members enjoy:
Competitive base salary and performance-based incentives
Comprehensive medical, dental, and vision insurance
401(k) with matching contribution
12 weeks of fully paid parental leave
Unlimited PTO, 13 company-paid holidays (U.S.), and a 1-week paid winter break
$1,000 annual stipend for professional development
A remote-first culture built on trust, flexibility, and impact
How to Apply
To express interest, submit your resume and complete the short application. We include a few key questions designed to help you highlight your background and share why you’d be a strong fit for future opportunities.
This is your chance to tell us more about:
Your technical support experience and platforms you’ve supported
The types of customer issues or workflows you’ve handled
The kind of support role you'd be most excited to explore in the future
By applying, you’ll be added to our Talent Community and considered for future, 100% remote-based openings that align with your skills and goals. #LI-REMOTE
Securly Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Securly and has not been reviewed or approved by Securly.
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Leave & Time Off Breadth — Unlimited PTO, a paid winter break, and a broad holiday schedule provide ample time away. Feedback suggests this breadth supports work-life balance across teams.
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Parental & Family Support — Fully paid parental leave for birth, adoption, and fostering is available. Feedback suggests this level of family support is competitive for a mid-size tech employer.
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Healthcare Strength — Company-sponsored medical, dental, and vision start shortly after hire, complemented by free, confidential mental health resources. Feedback suggests multiple plan options and counseling access bolster overall wellbeing.
Securly Insights
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What We Do
Securly is the market leader in AI-powered student safety and wellness solutions, trusted by over 20 million students across 20,000+ schools worldwide. We believe every child deserves a learning environment that is safe, supportive, and free from harm or distraction. Since launching the world’s first cloud-based web filter for K–12 in 2013, Securly has been on a mission to redefine what technology can do for student well-being. Today, our award-winning platform uses AI and human insight to keep students safe online, identify signs of bullying, self-harm, or violence, and empower schools to take proactive, compassionate action. From web filtering and classroom management to mental health support and 24/7 human-verified alerts, our solutions protect, guide, and uplift students every day. Our technology has been credited with preventing more than 2,000 potential tragedies—proof of our commitment to making a life-changing impact at scale. Operating with the innovation and agility of a startup and the reach of a tech giant, Securly continues to lead the EdTech industry in shaping the future of student wellness, safety, and engagement. We’re proud to be recognized as a Top Place to Work, an EdTech Top 40 company, and one of the most widely adopted K–12 platforms in the U.S. At Securly, we don’t just build products—we build trust. We partner with educators, counselors, and administrators nationwide to create digital and physical spaces where students can learn, grow, and thrive.
Why Work With Us
Securly blends purpose and innovation—protecting 20M+ students with AI-powered solutions. Our people thrive: 82% engagement (vs. 73% global), 94% proud to work here, and 91% rate manager effectiveness above benchmarks. We grow from within, value learning, and turn innovation into impact.
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