It’s about banking on people.
Do you have a knack for paying attention to all the small details? Are you known for your ability to adapt quickly to fast-paced environments? Does solving customer’s complex problems and delivering next-level customer service bring a smile to your face? If so, then the Funds Transfer Specialist III role might be for you!
At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled financial services.
Who you are:
As a Funds Transfer Specialist III, you are the first point of contact for many of our customers, and you set the standard for what it means to wire funds with Frost. In this role, you will be responsible for ensuring all wire requests follow established guidelines and procedures. You’ll answer inbound and outbound calls and enjoy providing next-level customer service to every individual you interact with. Our transfer specialists are diligent problem-solvers who constantly deliver our kind of wires experience – the kind that makes people feel secure.
What you’ll do:
Research and resolve inquiries related to wire transfers including fraudulent activity to ensure that customer assets are secure
Analyze money movement within consumer and corporate accounts to verify that all transfer transactions are correctly processed
Receive high value domestic and international wire requests and ensure that transfers follow bank regulations and procedures
Reconcile all transactions to a clearing account to certify that transfer amounts are properly balanced out
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you’ll need:
2+ years of Funds Transfer experience
Excellent written and verbal communication skills
Excellent customer service skills
Strong analytical and organizational skills
Proficiency in computer applications
Additional Preferred Skills:
4-6 years of banking experience
Bilingual (English and Spanish)
Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Training classes and leadership development
Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.
Skills Required
- 2+ years of funds transfer experience
- Excellent written and verbal communication skills
- Excellent customer service skills
- Strong analytical and organizational skills
- Proficiency in computer applications
- 4-6 years of banking experience
- Bilingual English and Spanish
What We Do
At Frost, everything we do is aimed at making customers’ lives better. We do it by creating and delivering great experiences to them every time they interact with us. Through teamwork, collaboration and a commitment from everyone involved, we’ve succeeded in that goal time and time again. And we’re incredibly proud of the results—technology that helps us serve our customers, industry-leading security that inspires confidence and a quick and agile workforce that serves our customers in ways no other bank can. Frost provides banking, investments and insurance services to businesses and individuals throughout Texas. Founded in 1868, Frost is one of the 50 largest U.S. banks by asset size.
