Main Responsibilities:
- Provide timely and accurate response to customer requests.
- Analyze customer issues and requirements and facilitate solutions.
- Analyze business requirements and tailor software solutions using FreeBalance software.
- Learn and understand clients’ environment and assist with utilizing the product to the full potential.
- Act as primary support specialist contact for the client during deployment and post-implementation needs.
- Collaboratively develop and deliver functional training to clients.
- Provide support in proposals.
- Provide feedback to Sales, Product Management and Development on future product requirements based on interaction with clients.
- Develop new or modify existing custom solutions, including forms and reports.
Qualifications:
- Minimum University degree in Accounting or a related field such as Commerce, Business Administration, Financial Administration, with strong payroll and financial management experience.
- Minimum 4 years of Payroll experience and familiar with Human Resources systems.
- Human Resources or Financial designation (e.g., PCP, CPM, CMA, CGA, etc.) and work experience with a large national accounting firm or ERP firm is an asset.
- Experience working in the context of business process re-engineering and the introduction of large-scale IT systems.
- 3+ years of experience in ERP software implementation (desirable).
- Experience with ANSI SQL scripts and Jaspersoft iReports / Crystal Reports tools is a Plus.
- Previous working experience with Governments is considered an asset.
- Solid understanding of human resources, payroll, budget management and execution, accounting, cash management processes and procedures, particularly in the public sector.
- Understanding of Financial and Accounting processes and procedures in the Public Sector.
- Excellent interpersonal and communication (verbal and written) skills in English. Other languages considered as an asset.
- Candidate should be based in the Seychelles.
Skills Required
- University degree in Accounting or related field (Commerce, Business Administration, Financial Administration) with strong payroll and financial management experience.
- Minimum 4 years of payroll experience and familiarity with human resources systems.
- Experience working in business process re-engineering and introduction of large-scale IT systems.
- Solid understanding of human resources, payroll, budget management and execution, accounting, and cash management processes, particularly in the public sector.
- Understanding of financial and accounting processes and procedures in the public sector.
- Excellent interpersonal and written/verbal English communication skills (other languages an asset).
- Candidate must be based in the Seychelles.
- 3+ years of experience in ERP software implementation.
- Experience with ANSI SQL scripts.
- Experience with Jaspersoft iReports or Crystal Reports tools.
- Human Resources or Financial designation (PCP, CPM, CMA, CGA, etc.) and experience with a large national accounting or ERP firm.
- Previous experience working with government clients.
What We Do
FreeBalance is a purpose-led organisation dedicated to improving citizen wellbeing around the world. Our Public Financial Management (PFM) and GovTech solutions, advisory services and training deliver realistic and impactful public sector reform that enhance transparency, improve effectiveness, restore trust and create innovation breakthrough opportunities. We believe strongly in fiscal transparency and accountability and our products help bring the power of open government to citizens and decision-makers around the world. With a 35-year track record of success and operations in 27 countries, FreeBalance has unparalleled experience in public finance reform and is a specialized Business-to-Government (B2G) firm. The FreeBalance team is composed of passionate and inspired people who build solutions that make a difference. With over 30 different nationalities in the team we pride ourselves on our diversity and are deeply committed to building local talent in the countries in which we operate. This diversity of thinking helps us to create solutions relevant to the country context.
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