The CareConnect Functional Specialist is responsible for ensuring Netsmart’s interoperability solutions provide an unrivaled client experience producing exceptional client satisfaction as well as helping to develop and guide new and existing solutions in the marketplace. This role will be involved at all stages in the solution life cycle: including development design, implementation deployment and client engagement. Ensuring the overall success of Netsmart’s interoperability solution is the primary responsibility of this role both within and external to the organization.
Responsibilities
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Work with the client organization as a subject matter expert on Netsmart interoperability solutions to provide solution knowledge for new or existing clients.
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Communicate directly with existing clients to ensure the tools to be successful are readily available
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Collaborate with product management on roadmap execution by providing user stories that help drive the solutions forward.
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Work with engineering to ensure defects, maintenance and enhancement development activities are properly categorized and delivered efficiently
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Work with our clients to jointly develop appropriate policies and procedures, ensuring successful adoption of Netsmart interoperability solutions.
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Collaborate with 3rd party vendors for standard and integration methods, ensuring effective bi-directional health of interoperability solutions
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Work directly with the support organization to ensure speedy resolution of client issues and ensure healthy outcomes.
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Understand the business requirements to support client services for interoperability solutions.
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Promote process improvement opportunities for clients and within Netsmart for all interoperability solutions.
Requirements:
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Bachelor’s degree or equivalent experience in lieu of degree required
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Ability to explain solution capabilities within the context of business processes for a community segment
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Demonstrated process improvement skills to be available to client within their specified analytics solution
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Experience in solution benefits identification, development and reporting.
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Ability to travel up to 25%
Preferred
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Experience using industry standard integration standards such as IHE, HL7, FHIR, APIs, CCDA
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Experience in healthcare technology space preferred
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
Netsmart's Job Applicant Privacy Notice may be found here.
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What We Do
Netsmart designs, builds and delivers electronic health records (EHRs), solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in behavioral health, care at home, senior living and social services. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.
By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.
For 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL.
Our more than 2,200 associates work hand-in-hand with our 600,000+ users in more than 25,000 organizations across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative.
