Functional Lead

At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.

You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.

Here, you’ll win with:

Support that keeps you well

• Medical, dental, and life insurance

• Company-paid short- and long-term disability

• FSAs and dependent care options

• Vision and legal benefits

• Gym discounts and wellness clinics

• Tuition reimbursement—for you and your dependents

Opportunities to grow

• Clear paths to promotion and internal mobility

• Training, coaching, and mentorship

• Development programs to support your goals

Time for what matters

• Paid vacation and holidays in your first year

• A culture that respects work-life balance

Job Description:

Position Overview: Functional Lead

Wilsonart, in Boston, currently has an opening for a Functional Lead. This person will Oversee specific office operation of the distribution center. Gives direction to all area personnel in the assigned department/location. Performs other tasks as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• • Oversees the operation of customer service and office functions
• Trains office and customer service team members
• Serves as a resource to others in the resolution of complex problems and issues
• Assigns and supervises employee assignments
• Maintains and processes all required documentation
• Assists the needs of the customers
• Performs other tasks as required

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of safety standards applicable to the work area and other pertinent rules/regulations governing work activities
• Knowledge of computers sufficient to utilize Microsoft Suite (spreadsheets, databases, etc.)
• Ability to communicate well in oral and written forms
• Ability to organize and prioritize activities
• Ability to supervise/lead people
• Ability to work independently and as a team member
• Ability to analyze problems and develop solutions

EDUCATION and/or EXPERIENCE

Bachelor Degree Required or equivalent combination of education and experience; 1yr experience may substitute for 1yr of degree

Business Administration or closely related field

EXPERIENCE

• 5+ years experience in Customer Service and leading in Customer Service Team.
• Experience leading projects or teams in a manufacturing environment is preferred.

PHYSICAL DEMANDS

• Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment.
• Located in a comfortable indoor area. Examples: executive, management and support positions 

Wilsonart is an Equal Opportunity / Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.

Wilsonart is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.