What You'll Do
A. Functional Development
- Develop new features or products for a particular area of our platform, working alongside the Development Team
- Maintain and enhance current features and functionalities, and monitor and control the system
- Configure business processes based on defined business requirement
B. Analytics
- Turn information into action through Analytics-based solutions
- Develop quantitative and qualitative business insights using analytical tools and techniques
- Integrate systems and data quickly and effectively
C. Software Tester
- Construct and execute test scripts
- Document and report system errors and gaps identified during testing phase
- Drive recommendations that contribute to the improvement of the program
D. IT Operations Associate
- Administer and maintain clients’ IT systems infrastructure, deal with servers, databases, network, and Cloud
- Develop and maintain knowledge of tools and service management procedures necessary to run IT operations
- Support incident identification, prioritization, and resolution activities
- Participate in automation and other continuous improvement initiatives
E. Technical Support
- Deliver timely responses, diagnoses, resolutions, and tracking of customer support inquiries across various communication channels such as phone, email, chat, and social media.
- Ensure adherence to Service Level Objectives (SLOs) for response and resolution times.
- Will provide technical support, troubleshooting guidance, and personalized assistance to ensure our customers maximize the value of their investments.
- Will play a critical role in providing technical support and guidance to customers.
- Responsible for assisting customers with setup, troubleshooting, and optimization of RTC services to ensure seamless communication experiences.
- Sales-oriented Account Management profile capable of addressing basic technical questions, recognize customer needs and proposed relevant upsells.
F. Project Management Associate
- Enable effective program management that increases overall quality of Technology Delivery
- Support projects by tracking and managing project management office activities
What We’re Looking For
- Amenable to work in Manila office locations.
- You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be considered.
A. Functional Development
- Open to any course
- Graduate of Computer Science, Engineering or Mathematics is an advantage
- Willing to be trained in any programming language / skill
- Likes configuring, maintaining and enhancing current features and functionalities of the system
B. Analytics
- Graduate of Mathematics, Statistics or any related course
- Interested in Data Science, infographics and reports
C. Software Tester
- Graduate of Industrial Engineering or related course
- Interest in software testing, debugging and quality assurance
D. IT Operations Associate
- Graduate of Electronics & Communications Engineering, Computer Engineering, Computer Science or other IT-related course
- Interest and knowledge in IT systems, servers, network, Cloud and database support and administration work
E. Technical Support
- Must be a graduate of Bachelor's Degree in IT or similar
- Undergraduates may be considered but should have at least 2 years of support experience in a BPO setting, on a tech-related field/account that focuses on email support/admin
- Must at least have a basic understanding of how DNS works, including configuring common DNS records
- Basic understanding of email delivery flow and how email gets sent and delivered from one server to another.
- Strong troubleshooting skills including the ability to understand and resolve common HTTP/Web App and Interface related errors. (HTTP static errors, 403, 404, etc.)
- Strong research, analytical and problem solving skills
- Strong written and verbal communication skills in the English language
- A basic understanding of how directory service works (User management, policies, permissions, etc...) is a plus
- Experience with any form of Platform-as-a-Service (Paas) or Software-as-a-Service (SaaS) is a plus
- A background on Email Hosting services is a plus
F. Project Management Associate
- Fresh graduates are welcome to apply
- Graduate of Business-related courses (e.g., Finance, BA, Accounting, Economics) or any related course
- At least one (1) year of office work experience is an advantage
- Good in MS Excel and Power Point
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
