The Role
Lead requirement gathering, fit-gap analysis, and configuration of Dynamics 365 CE (Sales) and Project Operations across APAC. Create BRDs, UAT scripts, perform functional testing, support integrations, deliver training, assist deployment and post-go-live support while ensuring governance and alignment with regional practices.
Summary Generated by Built In
The objective of this role is to support the design and implementation of Microsoft Dynamics 365 Customer Engagement (Sales) and Project Operations across APAC markets, including regions requiring Chinese language support. The role will partner with Solution Architects and delivery teams to ensure business requirements are effectively translated into scalable and compliant solutions.
Job Description:
Key Accountabilities
- Work with Solution Architects to support solution design and architecture alignment
- Lead requirement gathering sessions and prepare BRD documentation
- Perform fit-gap analysis and contribute to solution design
- Configure D365 CE (Sales) and Project Operations modules
- Support sales lifecycle and project operations process implementation
- Create UAT test scenarios, scripts, and manage business validation cycles
- Perform functional and system testing prior to UAT execution
- Prepare training materials and conduct user enablement sessions
- Ensure alignment of solution design with APAC business practices
- Support integrations and data flows with other enterprise systems
- Assist in deployment and post-go-live support activities
- Ensure compliance with governance and enterprise standards
Professional Knowledge/Skills
- 6+ years of experience in D365 CE (Sales) and Project Operations
- Experience delivering Global/APAC-wide CRM and project operations solutions
- Strong understanding of sales processes and project lifecycle management
- Experience in BRD creation, functional documentation, UAT, and testing
- Ability to collaborate effectively with Solution Architects and technical teams
- Knowledge of Power Platform, integrations, and data concepts
- Fluency in Chinese (Mandarin) and English is mandatory
- Experience in Agile delivery methodologies
- Strong communication and stakeholder management skills
Personal attributes
- Customer-centric and solution-oriented mindset
- Strong facilitation and communication skills
- Ability to work in fast-paced, multi-country environments
- High accountability and proactive approach
Location:
Shanghai - Haisu PlazaBrand:
Dentsu ApacTime Type:
Full timeContract Type:
Fixed Term Contract (Fixed Term)Skills Required
- 6+ years of experience in D365 CE (Sales) and Project Operations
- Experience delivering Global/APAC-wide CRM and project operations solutions
- Strong understanding of sales processes and project lifecycle management
- Experience in BRD creation, functional documentation, UAT, and testing
- Ability to collaborate effectively with Solution Architects and technical teams
- Knowledge of Power Platform, integrations, and data concepts
- Fluency in Chinese (Mandarin) and English
- Experience in Agile delivery methodologies
- Strong communication and stakeholder management skills
dentsu Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dentsu and has not been reviewed or approved by dentsu.
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Parental & Family Support — Paid parental leave at full pay and caregiver supports (including backup care) are emphasized as standout elements. Feedback suggests family-oriented benefits are a strong part of the package.
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Leave & Time Off Breadth — Flexible or unlimited PTO, extensive paid holidays, and a year-end office closure are established components. Feedback suggests time-off policies are generous and add meaningful flexibility.
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Retirement Support — A large, established 401(k) plan with employer matching is clearly documented. Feedback suggests retirement benefits feel competitive and straightforward.
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The Company
What We Do
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next
