Functional Business Analyst

Location/Other Details- Local Resource Only
 

• Location: On-Site Juno Beach Florida
• Duration: 12 months

 
Job Description: Functional Business Analyst
 
Job Summary
 
We are seeking a detail-oriented and highly skilled Functional Business Analyst. In this role, you will be responsible for collaborating with cross-functional teams, gathering and analyzing business requirements,
documenting processes and creating clear and concise documentation. Strong writing abilities and proficiency in creating visual diagrams are essential.
 
Key Responsibilities
 
- Gather and analyze business requirements from stakeholders through interviews, workshops, and other elicitation techniques
- Create clear and concise business process documentation, including standard operating procedures (SOPs), process flows, and user guides
- Produce high-quality technical writing, such as functional specifications, system documentation, and knowledge base articles
- Collaborate with subject matter experts to understand complex systems and processes
- Develop visual diagrams and process flows using tools like Visio or draw.io to facilitate understanding
- Assist in the implementation and testing of new systems and processes
- Support agile methodologies, including Scrum and Kanban, using tools like Jira
- Contribute to the maintenance and improvement of ServiceNow IT support and knowledge base systems
- Conducts analyses and prepares reports that provide operational and/or technical support to business operations.
- Conducts quantitative research to support small to medium special projects.
- Assists with process design and modification for continuous business improvements.
- Resolve or work directly with business and technology teams to remove roadblocks.
- Provide accurate status reporting and tracking.
- Communicate clearly and effectively with stakeholders and comply with change management processes.
 
Qualifications and Skills
 
- Bachelor’s degree in business administration, Computer Science, or a related field
- ServiceNow Service Catalog
- End User Testing
- ITIL Certification
- Critical Thinking and problem solving
- Task oriented
- Strong written and verbal communication skills. Ability to work independently.
- Experience with Atlassian suite, including Jira, Confluence, and Agile/Kanban methodologies
- Ability to create clear and effective visual diagrams using tools like Visio or draw.io
- Strong analytical and problem-solving skills
- Excellent attention to detail and organizational skills
- Ability to work collaboratively in a team environment
 
Preferred Qualifications
 
- Experience in an IT or technology-related field
- Knowledge of process improvement methodologies (e.g., Lean, Six Sigma)
- Familiarity with agile project management principles and practices
- Publishing experience (e.g., articles, blogs, or whitepapers)
Work Schedule
Monday through Friday, 8:00 a.m. to 5:00 p.m. EST, excluding national holidays.