Description
iKnowHow Group is a dynamic, international technology company with 24+ years of experience and a team of 300+ talented professionals delivering innovative technology solutions across Energy, Telecommunications, Banking & Financial Services, and the Public Sector.
Through its specialized subsidiaries, it brings domain expertise in areas such as Health and Robotics—blending deep industry knowledge with advanced, future-ready technologies.
At its core, iKnowHow S.A. delivers end-to-end project development - both internal and client-facing - turning strategy into scalable, real-world solutions. Our portfolio spans Data & AI platforms, enterprise integration, cloud-native applications, and large-scale digital transformation initiatives, enabling leading organizations across the public and private sectors to evolve and grow.
We’re looking for curious, driven people who want to create impact through technology—and grow with us.
As we continue to grow, we are seeking an experienced Functional Analyst to work closely with business stakeholders, developers, QA and project management teams to define functional requirements, analyze business processes and ensure that systems meet business objectives.
Responsibilities
- Elicit, analyze and document functional requirements in collaboration with clients and business stakeholders
- Translate business needs into clear user stories, use cases, business rules and acceptance criteria
- Model and analyze business processes using BPMN, identifying gaps and improvement opportunities
- Act as the bridge between business and technical teams, ensuring a shared understanding of requirements throughout the delivery lifecycle
- Work closely with development teams during implementation to clarify requirements and resolve functional issues
- Support QA teams in defining test scenarios and ensuring requirements traceability, and participate in UAT
- Use data analysis to support requirements definition, validate solutions and inform decision-making
- Guide and coordinate the work of other analysts within the project team
Requirements
- Minimum 5 years of experience as a Functional Analyst in the Banking sector and/or on Business Process Management (BPM) systems
- Proven experience in analyzing and documenting functional requirements, including business processes, user stories and use cases
- Hands-on experience with business process modeling techniques and tools, such as BPMN
- Experience with data analysis techniques and tools
- Excellent written and verbal communication skills, with the ability to convey complex information to both business and technical audiences
- Team leading skills and the ability to coordinate work across stakeholders
- Strong interpersonal and collaboration skills
- University degree or equivalent
- Excellent command of the English language
Nice to Have
- Experience with lending automation systems (e.g. loan origination, credit workflows)
- Experience with BPM platforms such as Camunda, Pega, Appian or similar
- Experience working in Agile/Scrum environments
- Familiarity with tools such as Jira, Confluence or similar
- Knowledge of SQL for data analysis
Benefits
- An attractive salary package
- Private health insurance plan
- Career development and growth opportunities
- Continuous training via personalized seminars
- An amazing private & open-office workspace in Athens #LI_Hybrid
- Stable and enjoyable working environment
Skills Required
- Minimum 5 years of experience as a Functional Analyst in banking and/or with Business Process Management systems
- Experience analyzing and documenting functional requirements, business processes, user stories, and use cases
- Hands-on experience with business process modeling techniques and tools such as BPMN
- Experience with data analysis techniques and tools
- Excellent written and verbal communication skills
- Team leadership and stakeholder coordination skills
- Strong interpersonal and collaboration skills
- University degree or equivalent
- Excellent command of English
- Experience with lending automation systems, such as loan origination or credit workflows
- Experience with BPM platforms such as Camunda, Pega, Appian, or similar
- Experience working in Agile/Scrum environments
- Familiarity with Jira, Confluence, or similar tools
- Knowledge of SQL for data analysis
What We Do
iKnowHow is a Greek technology firm based in Athens and currently employing more than 120 engineers and IT professionals. The company was founded in 2002 and has since grown rapidly holding nowadays a significant market share in Greece, Cyprus and Europe. For almost two decades, the company has been offering a wide range of tailor made software solutions and specialized ICT strategy consulting services as well as building complex enterprise applications with emphasis on Digital Government, Business Automation, Information Security, Digital Transformation, e-Health and Industrial Automation solutions. The past years the company has significantly increased in size and financial yield, reaching almost 120 employees. IKH is organized into three business units: digital government, healthcare, and robotics. Our longstanding partnership with IBM and our knowledge of Open Source technologies has allowed us to complete significant ICT work for local and international organizations. IKH Innovation, our robotics arm, is a world-class team of robotics and software engineers with expertise in mechanical design, embedded control, data-driven intelligence and mobile robots. IKH Innovation designs and builds tailor-made robotic solutions capable of performing in demanding environments. evorad™ is our comprehensive RIS / PACS suite designed to cover a radiology department's needs from the moment patients walks in to the moment they walk out with their examination and their digital diagnostic report in hand. evorad™ has become the premier PACS solution of Greek public hospitals, used not only to process thousands of examinations per day, but also as the main teaching tools in medical schools and university hospitals.
