Functional Analyst – Product Capabilities and Experience

Posted 6 Days Ago
Be an Early Applicant
Ivory Avenue, Pittsburgh, PA
Mid level
Healthtech
The Role
The Functional Analyst will support the product management lifecycle by documenting existing product capabilities and identifying customer needs to enhance insurance products. They will work with stakeholders to create deliverables, participate in product delivery using Agile methodologies, support business analysis and documentation, and ensure compliance with standards.
Summary Generated by Built In

Company :Highmark HealthJob Description : 

JOB SUMMARY

This job supports one or more analytical aspects of the product management lifecycle, within the Product Experience and Capabilities Portfolio. This job will help develop, document and inventory existing capabilities that power insurance products, including, but not limited to, capabilities to offer modularization, insurance product configuration and alternative health plans. This job will also help to identify the capabilities necessary to deliver a high-quality customer experience as they shop for, purchase, use and navigate our insurance products.


ESSENTIAL RESPONSIBILITIES

  • Work with Customers, Business Stakeholder, Vendors, Designers, IT Delivery Partners, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and / or journey maps, product capability roadmaps, product KPIs/metrics, and implementation / delivery plans.
  • Participate in the full product management delivery life cycle by actively participating with business and IT delivery teams using modern product management delivery practices and methodologies, such as Agile / Scrum, Kanban, etc. to manage product requirements, delivery plans, business product backlog & prioritization, testing, prototyping, and defining customer/user acceptance criteria.
  • Support various aspects of business analysis, business requirements definition and documentation, business user testing, business requirement traceability, and full product capability delivery (e.g., user acceptance testing plans, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
  • Effectively communicate with team members, customers, partners, and management, including assisting with or conducting business and product requirement walkthroughs and sprint reviews, reporting project / delivery status, supporting and governing delivery of in-house and vendor solutions and providing accurate and concise documentation.
  • Participate in sprint plans and reviews to ensure product capability development aligns with customer needs and defined business objectives.
  • Ensure compliance for required standards and all necessary approvals have been obtained throughout the product management and delivery project lifecycle.
  • Other duties as assigned or requested.


EDUCATION


Required

  • Bachelor's degree in Business Administration, Business Management, Information Technology, Information Systems or related field


Substitutions

  • 6 years of related and progressive experience in lieu of Bachelor's degree


Preferred

  • None

EXPERIENCE


Required

  • 3 years in a Business Analysis and/or Analyst role


Preferred

  • 1 year with Lean/Six Sigma and/or Process Improvement
  • 1 year in the Health Insurance Industry
  • 1 year in the Healthcare Industry
  • The applicant must have a general understanding of health insurance and product management.


LICENSES or CERTIFICATIONS


Required

  • None


Preferred

  • Lean/Six Sigma
  • Project Management Professional (PMP)
  • Business Analysis Professional (IIBA)
  • Human Centered Design (HCD) / Design Thinking


SKILLS

  • Analytical Skills
  • Problem-Solving
  • Communication Skills
  • Report Writing
  • Agile Methodology
  • Agile Project Management
  • Product Management
  • Critical Thinking
  • Analysis
  • Elicitation / Documentation skills


Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at [email protected]

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

The Company
HQ: Pittsburgh, PA
17,989 Employees
On-site Workplace
Year Founded: 1977

What We Do

Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms.

A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best.

Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia.

We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions.

We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.

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