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This role is in-office Monday through Friday.
HOW WE TAKE CARE OF YOU:
For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
- Potential Annual Bonus Opportunity.
- 50% discount at restaurants and retail locations.
- Career advancement opportunities as we are growing!
- For more benefit related information please click HERE.
Please cut and paste this URL into a new browser to view our detailed list of benefits or apply directly on our career site
https://www.tommybahama.com/content/dam/tommy/Career%20pages/Tommy_Bahama_Benefits_Final_WA.pdf
SET THE COURSE
We are seeking an eCommerce Functional Analyst to support and enhance our SAP-based digital commerce platform and its integrated ecosystem. This role partners closely with eCommerce, IT, Marketing Technology, and external vendors to deliver high-quality digital experiences and ensure stable, scalable operations. The Functional Analyst translates business needs into functional solutions, supports ongoing enhancements and releases, and helps maintain a seamless, customer-focused online experience.
Core responsibilities include gathering and translating business requirements into functional specifications, supporting ongoing enhancements and releases, and providing level two application support for the eCommerce platform. This role plays a critical part in ensuring stable operations, seamless integrations, and an optimal customer experience across digital touchpoints.
BE THE ISLAND GUIDE
Working in close partnership with eCommerce business stakeholders, IT, and Project Managers, the Functional Analyst will:
eCommerce & Platform Expertise
- Develop working knowledge of the eCommerce platform (SAP) and integrated systems (order management, product, inventory, payments, tax, shipping, customer data)
- Understand end-to-end customer journeys and supporting backend processes
- Analyze cross-system impacts of enhancements, defects, and configuration changes
Requirements & Solution Design
- Partner with stakeholders to gather and document business and functional requirements
- Translate needs into user stories, acceptance criteria, and functional specifications
- Create and maintain process flows, system diagrams, and data flows that describe eCommerce and integration behavior
- Partner with technical teams to evaluate platform and integration capabilities to recommend scalable, supportable solutions aligned to business goals
Testing, Releases & Operational Readiness
- Collaborate with Project Managers and technical teams to plan and execute QA, integration testing, and User Acceptance Testing (UAT)
- Develop test scenarios and test cases that validate customer experience, backend processing, and third-party system integrations
- Support release readiness activities, including impact assessments, deployment validation, and post-release monitoring
- Partner with IT and support teams to ensure smooth transition from project delivery to steady-state operations
Production Support & Continuous Improvement
- Provide level two support for the eCommerce platform, troubleshooting issues related to site functionality, integrations, data, and configuration
- Ensure documentation is accurate, up to date, and accessible for cross-functional teams
- Work with internal teams and external vendors to triage, document, and resolve production issues
- Identify recurring issues or process gaps and recommend improvements to reduce operational risk and improve site stability
Cross-Functional Collaboration & Vendor Management
- Act as a key liaison between business stakeholders, IT teams, and third-party vendors supporting the eCommerce ecosystem
- Stay informed on platform enhancements and vendor roadmaps, advising stakeholders on opportunities to improve performance, conversion, and customer experience
ESSENTIALS FOR LIFE IN PARADISE
- Bachelor’s Degree in IS, Business, or equivalent experience
- Generally 4 to 5+ years in an industry-related environment using enterprise business applications
- Experience working with SAP-based commerce solutions or similar enterprise eCommerce platforms preferred
- Hands-on experience with integrated systems such as OMS, payment gateways, tax engines, shipping providers, or marketing/analytics platforms preferred
- Experience with Agile delivery, including user stories, backlogs, and sprint-based execution
- Familiarity with tools such as Jira, Confluence, and ServiceNow strongly preferred
- Perform data analysis to support business requirements and identify trends or issues
- Familiarity with APIs, data interfaces, and basic system architecture concepts
Demonstrated Knowledge, Skills and Competencies
- Strong ability to translate complex business requirements into clear functional documentation
- Understanding of end-to-end eCommerce flows, including browse, purchase, fulfillment, and post-purchase experiences
- Ability to analyze and communicate system and integration impacts clearly to technical and non-technical audiences
- Proven attention to detail and comfort operating in high-visibility, customer-impacting environments
- Excellent communication, organization, and stakeholder management skills
- Ability to operate strategically while also supporting tactical execution and issue resolution
Multiple factors will vary the applicable rate of pay for this role, including an individual’s experience, knowledge, and skillset, as well as work location and available budget.
Rate Range: $83,000 - $110,000 per year
Mahalo (thank you) for your interest in Tommy Bahama!
Tommy Bahama is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please contact the location you are applying to or send an email to our recruiting team at [email protected].
Tommy Bahama participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.
Skills Required
- Bachelor's Degree in Information Systems, Business, or equivalent experience
- Generally 4 to 5+ years in an industry-related environment using enterprise business applications
- Experience with Agile delivery including user stories, backlogs, and sprint-based execution
- Perform data analysis to support business requirements and identify trends or issues
- Familiarity with APIs, data interfaces, and basic system architecture concepts
- Provide level two support for eCommerce platform, troubleshooting site functionality, integrations, data, and configuration
- Experience working with SAP-based commerce solutions or similar enterprise eCommerce platforms
- Hands-on experience with integrated systems such as OMS, payment gateways, tax engines, shipping providers, or marketing/analytics platforms
- Familiarity with tools such as Jira, Confluence, and ServiceNow
What We Do
Nearly 25 years ago, our founders started a brand based on the refined, unhurried attitude of coastal life. To our guests, Tommy Bahama soon became synonymous with laid-back style and the concept of living the Island Life. What started as a causal, upscale menswear collection quickly evolved into a unique luxury lifestyle brand. The Tommy Bahama offering has grown to include both men’s and women’s apparel, home and beach goods, and a thriving restaurant and bar business. Everything that bears the Tommy Bahama name is created with an unwavering eye towards quality. More than ever, our focus is on taking our guests someplace great — through exceptional service, upscale products, and delicious food and drinks. Maintaining our unique point of view requires a diverse team that includes apparel designers, e-commerce and technology experts, manufacturing and operations, and, of course, retail and hospitality professionals. We would love to have you share your talents with us! Tommy Bahama is part of Tommy Bahama Group, Inc., a wholly owned subsidiary of Oxford Industries, Inc. (NYSE:OXM). Established in August 1992, with corporate headquarters in Seattle, Tommy Bahama is an island-inspired lifestyle brand that defines relaxed, sophisticated style in men’s and women’s sportswear, swimwear, accessories, footwear and a complete home furnishings collection. The company owns and operates over 160 Tommy Bahama stores worldwide, with 16 of those locations offering a Tommy Bahama restaurant & bar. Tommy Bahama products are also available at the country’s finest retailers, including Nordstrom and other specialty retailers and TommyBahama.com ships to over 100 countries. Additional stores will be opening this year. More information, please visit www.tommybahama.com.
