As a UX Analyst at VALR, your primary responsibility will be to gather and analyse user data and behaviour to enhance usability and user satisfaction within existing products and features and apply learnings to new ventures. You will play a pivotal role in working collaboratively across departments to apply findings effectively and generate new insights to improve our market offering and product design.
- Conduct user interviews, and gather qualitative and quantitative user research to understand user behaviours, preferences, and motivations.
- Analyse user data and feedback to identify pain points and opportunities for improving the user experience.
- Plan and conduct usability testing sessions to evaluate the effectiveness of new features or designs.
- Work closely with designers, product managers, and developers to implement user-centered design principles and findings from experimentation.
- Create user personas, journey maps, and usability reports to inform design decisions and report back on findings.
- Collaborate with different departments to maintain a holistic context on the product and identify opportunities for product improvement.
- Participate in product and feature formation end-to-end, and assist teams along the way to advocate for the user and ensure a healthy user experience.
- Practical experience is more relevant than a formal qualification.
- 6+ years working in product design for technology platforms, with the most recent experience dedicated to UX research, analytics, and application of analytical learnings.
- Proficiency in industry-standard tools utilised for qualitative and quantitative user data gathering and analysis.
- Hands-on and extensive experience in user research methodologies.
- Familiarity with more technical data-gathering platforms and the ability to become proficient with more technical tools.
- Experience in UI and UX design and design tools, with the ability to effectively propose and conduct experiments with proofs of concept, wireframes, and prototypes.
- Excellent critical thinking and problem-solving skills.
- Effective communication skills with the ability to collaborate within cross-functional teams and maintain presence within a remote environment.
- Keen interest in cryptocurrencies, alternative financial systems, and products within the Web3 ecosystem.
- A willingness to learn and share alike, improving your own skillset and growing within your ability.
- Competitive salary: Get paid well to work in an exciting industry.
- Leave: Compliance with statutory leave required by individual countries, in addition to flexible leave.
- Remote work: Work from wherever you like - Employees to ensure that there is secure, stable internet connectivity to effectively work remotely.
- Home office setup: Mac laptop and a discretionary allowance to buy all the extras needed to work happily from home - all of it yours to keep after 3 years. Terms and Conditions will apply.
- Learning fund: An annual upskilling budget of R20,000 per employee, which will be converted to the respective currency of the employee's payment, in addition to scheduled VALR training.
- Performance bonus: When you contribute to VALR’s success, you’ll be rewarded with discretionary bonuses.
- Regular get-togethers outside of work.
- Annual company retreats.
What We Do
VALR bridges the gap between our traditional financial system and the new world of cryptocurrencies. Here's why:
There is a socio-financial transition taking place in the world. The organisation of our world into nation-states no longer ministers to the needs of humanity. Humanity yearns to be unified; yet our structures continue to divide us.
Money is one of those structures, predominantly defined by the nation-state. The divisions and frictions caused by our antiquated nation-state system have permeated our financial system. These frictions license financial intermediaries to extract financial value from humanity’s cross-border relationships, often at exorbitant rates.
“It is expensive to be poor” is truer in the financial industry than any other. We need a new organisational paradigm for society that transcends the nation-state. This in turn will remove some of the frictions in our financial system.
But our political systems are mired in vested interests that a deliberate transition by those in power to a system that puts the whole ahead of its constituent parts seems unimaginable, propagating the financial frictions.
In the absence of a societal paradigm that eliminates these man-made frictions, cryptocurrencies (and crypto assets in general) have emerged and rise above national borders.
Cryptocurrencies hold the promise of being the most frictionless asset class humanity has ever seen. Yet the process to access these assets from our traditional financial system remains difficult.
Our mission is to usher in a new financial paradigm.
Join us in building a financial system that recognises the oneness of humanity.
