Position Summary:
The Receptionist serves as the first point of contact for visitors, residents, and staff, ensuring a professional and welcoming atmosphere. This role manages the front desk, answers phones, directs visitors, and provides clerical support to facility operations.
Key Responsibilities:
- Answer phones courteously, direct calls, and take accurate messages.
- Welcome and direct visitors, vendors, and applicants; maintain visitor log.
- Provide accurate information to residents, families, and staff as requested.
- Sort and distribute mail, packages, and messages promptly.
- Assist with clerical tasks such as copying, filing, and data entry.
- Support survey readiness through professional conduct and accurate records.
Skills & Competencies
- Strong communication and customer service skills.
- Organizational and clerical abilities.
- Proficiency with Microsoft Office and phone systems.
- Ability to handle multiple tasks in a fast-paced environment.
Required:
- High school diploma or equivalent.
Preferred:
- Experience in healthcare or office reception role.
Physical & Work Requirements
- Prolonged sitting with occasional walking and standing.
- Ability to lift 5--40 lbs and push wheelchairs as needed.
Personal Attributes:
- Professionalism
- Compassion and empathy
- Integrity
- Adaptability
Skills Required
- High school diploma or equivalent
- Proficiency with Microsoft Office
- Proficiency with phone systems and taking accurate messages
- Strong communication and customer service skills
- Organizational and clerical abilities, including data entry, filing, copying
- Ability to lift 5-40 lbs and push wheelchairs as needed
- Experience in healthcare or office reception role
What We Do
Optalis Health and Rehabilitation delivers exceptional post-acute care across Ohio and Michigan. The company provides comprehensive services, including specialized rehabilitation programs, 24/7 skilled nursing, and personalized assisted living options, all designed to promote optimal recovery and independence. With a dedicated clinical team and patient-centered approach, they create seamless transitions from hospital to home while providing compassionate support at every stage of healing.
