Key Accountabilities:
- Overall Point of contact on assigned applications for business users, other members of the team, and other areas who have questions regarding the application.
- Create and maintain system documentation for assigned applications and processes
- Conduct interviews with business and technical experts to identify and communicate issues
- Develop an application in support of new processes, products, or system enhancements
- Assist in resolving routine application production problems
- Gather comprehensive information to be used in problem identification and resolution
- Managing the ticket lifecycle, keeping the users updated on the progress and closely following up resolution of the issues to relevant support teams.
- Provide post implementation support for all approved deliverables
- Develop test plans, coordinate user acceptance testing, and perform system validations with scheduled system releases
- Act as business unit liaison with other business units when necessary
- Develop Business Requirements and specifications when necessary
- Analyze data and work with key stakeholders to develop creative solutions
Other/s:
- Must accept changes to the roles and responsibilities due to business need changes and requirements
Minimum Skills Requirement to Hire:
The candidate:
- College degree or equivalent IT, Computer Science Experience
- Can translate a more complex technical problem into business terms
- Strong application development/programming skills
- Ability to quickly learn about opensource libraries
- Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution
- Work well independently as well as in team environment as situation dictates
- Strong analytical and problem-solving skills
- Willing to work on a night shift
- 2-4 years of IT/Computer Science Experience
Technical Skills:
- Proficient in Microsoft Office Suite (MS Access, Word, Excel, Powerpoint, etc)
- Strong in .NET and C#
- Strong SQL Database skills
- Knowledge in javascript, angular
Soft skills:
- Effective English verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
- Very good understanding of the business units including product offerings, service, and management structure
- Must have strong customer service orientation
- Ability to manage multiple projects and work under tight deadlines related to group and client needs
- Effective presentation skills
- Good collaboration skills
- Strong Organizational skills
Tools Specific Knowledge
- MS Office Applications (Excel, Word and PowerPoint, Access, Visio, MS Project)
- Visual Studio
- Outlook
- MS Teams
- VDI
- ServiceNow
- JIRA
Nice to Have Skills:
- GitHub
- Building Pipelines
- Experience in VDI Environment
- AKS
- Microsoft Azure
- Data Architecture and Modeling
- Power Platform (Power Apps, Power Automate)
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Skills Required
- College degree or equivalent IT or Computer Science experience
- 2-4 years of IT or Computer Science experience
- Strong application development and programming skills
- Strong .NET and C# skills
- Strong SQL database skills
- Knowledge of JavaScript and Angular
- Ability to translate complex technical problems into business terms
- Ability to quickly learn open-source libraries
- Solution design and analytical problem-solving skills
- Ability to work independently and collaboratively
- Willingness to work night shifts
- Proficiency in Microsoft Office Suite
- Effective English verbal and written communication skills
- Strong customer service orientation
- Ability to manage multiple projects and tight deadlines
- Effective presentation, collaboration, and organizational skills
- GitHub experience
- Building pipeline experience
- Experience in a VDI environment
- AKS experience
- Microsoft Azure experience
- Data architecture and modeling experience
- Power Apps or Power Automate experience
Manulife Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manulife and has not been reviewed or approved by Manulife.
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, prescription drugs, vision, critical illness, and short- and long-term disability. Mental-health support is emphasized via EAP-style services and high annual coverage limits in some regions, alongside wellness programs and navigation tools.
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Retirement Support — Retirement offerings are positioned as a meaningful part of total rewards, including group RRSP/defined contribution pension options and employer matching in some cases. Ownership-related programs such as share purchase/stock options are also described as available for eligible employees.
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Flexible Benefits — Benefits are described as robust and flexible, with customizable packages and spending-account style options in some plans. Digital tools (mobile app/claims) and reward-linked wellness programs are framed as making benefits easier to use and more engaging.
Manulife Insights
What We Do
Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
