What do we do?
ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD’s heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity.
Limitations:
Due to our current client contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, MA, DE, DC, NJ, NY, NV, ND, CA, CO, OR, RI, MD, MT, MN, ID, WY, WA, AK, HI, PR. All applicants applying from these states or internationally unfortunately cannot be considered.
About the Role
We're looking for a full stack developer to join our small, fast-moving engineering team. You'll work across our Lucee (CFML) backend and Angular frontend, building and maintaining the platforms our business runs on. This isn't a role where you'll be siloed into tickets. You'll collaborate directly on design decisions, contribute to architecture, and have real input on how we build and improve our systems. You'll also be expected to use AI tools as part of your daily workflow for coding, debugging, documentation, and problem-solving. We're not looking for an AI researcher. We want someone who knows how to leverage these tools to ship better work, faster.
What will you do?
- Build and maintain features across our Lucee/CFML backend and Angular frontend
- Collaborate with the team on design and architecture decisions, from feature scoping through implementation
- Design and consume REST APIs, including integrations with third-party platforms (payment processors, CRMs, marketing tools, etc.)
- Write clean, maintainable SQL against SQL Server
- Troubleshoot production issues and own them through to resolution
- Contribute to code reviews, technical discussions, and roadmap planning
- Write clear documentation and well-scoped tickets
- Use AI tools (Claude, ChatGPT, Copilot, Cursor, etc.) effectively as part of your development workflow
What does it take?
Required Skills & Experience
- 3+ years as a full stack developer in a production environment
- Strong proficiency with Angular (v12+)
- Experience with Lucee, ColdFusion (CFML), or a similar server-side language. Candidates without CFML experience should demonstrate a track record of picking up new languages quickly.
- Solid SQL Server skills, including joins, indexes, query optimization, and stored procedures
- Experience integrating with third-party REST APIs
- Comfortable with Git and standard branching workflows
- Demonstrated use of AI coding assistants in your day-to-day work, with the judgment to know when to trust the output and when not to
- Ability to collaborate on design. Comfortable whiteboarding, discussing tradeoffs, and pushing back when something doesn't make sense.
Additional Skills given Priority
- Experience with GitHub (Actions, PR workflows, project boards)
- Experience with Jira and Agile/Scrum workflows
- Experience with payment processors (Stripe, CyberSource, Paya, or similar)
- Experience with Microsoft 365, Blackbaud SKY API, or Mailchimp APIs
- Background in call center, fundraising, or donation processing platforms
- Experience working with distributed or global teams
How we will support you?
Salary:
- $80,000-85,000/yr depending on experience level
- Remote Work – 100% remote
- Equipment Provided:
- Laptop
- Headset
- Monthly Cell Phone Stipend
- Monthly Internet Stipend
- Benefits:
- Medical/Vision and Dental Insurance
- Personal Accident Insurance
- 401(k)/Roth with matching
- Tiered PTO based upon length of employment
- Discounts & Life Services offered through Optum EAP
- Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for over 20 years!)
**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law.
Skills Required
- 3+ years as a full stack developer in a production environment
- Strong proficiency with Angular (v12+)
- Experience with Lucee, ColdFusion (CFML)
- Solid SQL Server skills
- Experience integrating with third-party REST APIs
- Comfortable with Git
- Demonstrated use of AI coding assistants
What We Do
ACD is a full-service Contact Center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support. Text, phone, email, chat, or digital – the point of interaction is to provide outstanding service with successful outcomes. We are a technology company that connects people and data. – Technology – Experience: Since 2003, ACD has leveraged industry-leading CCaS technology with at-home agents to perfect the flexibility of the gig economy. The world is trying to convert the model that ACD has long perfected and continues to improve. Analysis: ACD uses live quality control and state-of-the-art AI to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs. Development: Our proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement. – People – US-Based: Our staff is spread across the United States, covering all time zones, protecting from regional interruptions. Your calls will never be sent offshore. At-Home: Your customers deserve the highest quality, experienced, educated, and happiest team of agents possible. Our flexible work-from-home model attracts the best of the best with low turnover. Agile Staffing: ACD has developed a robust scheduling system that features short shifts, allowing fast ramping- up or down. This saves you money in crucial ways for your bottom line. Skills-Based: We use proprietary routing and scheduling tools. Agents are certified for your inbound calls and interactions. We record and analyze 100% of your calls to maintain the highest quality. How can we help you? Get in touch: We're here to get you where you want to go. https://acddirect.com/
