As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences. For example, Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel — including voice, video, and messaging. Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing customers around the clock, and much more.
Why this role matters:You’ll play a key role in building and scaling the core real-time communications platform that enables seamless voice and media experiences, directly impacting reliability, call quality, and security across globally distributed systems used in real-world, time-critical scenarios.
Your key responsibilities:Build and maintain voice backend services, customer facing frontend dashboards and Client SDKs
Develop and support WebRTC, media server, and observability components
Improve system security, authentication, and dependency health
Participate in on-call rotation, incident response, and production operations
Debug call quality and performance issues across the RTC stack
Collaborate with Voice, Video, Infra, Network, Product, and Support teams
Contribute to architecture design, documentation, and service ownership
Required:
- 2-4 years of experience in Software Development
Experience with backend development (Node.js/TypeScript, Java or Go)
Strong understanding of distributed systems and Rest APIs
Experience with AWS, Kubernetes and CI/CD pipelines
Familiarity with Couchbase and Redis
Ability to troubleshoot production issues and perform root cause analysis
Strong ownership mindset and cross-team communication skills
Experience we consider a plus:
Hands-on work with media servers (FreeSWITCH, Asterisk) or VoIP systems
- Knowledge of WebRTC, SIP, or real-time media protocols
Experience with Terraform, and multi-region infrastructure deployments
Experience with voice/video quality metrics, ASR/TTS, or media processing
- Medical Insurance
- Glasses Reimbursement
- Life Insurance – Allianz Family
- Kafeteria – My Benefit
- Ericsson Care Line
- Discretionary Time Off (DTO)
- Volunteer Time Off (VTO)
- Additional benefits and perks will be discussed during the interview process
#LI-YB1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Top Skills
What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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