The Role
Own the fulfilment lifecycle and operational performance, managing prioritization, exceptions, escalations, incidents, SLAs, vendors, logistics, and cross-functional coordination. Lead root cause analysis, containment, prevention, and continuous improvement across speed, reliability, cost, and quality. Provide executive reporting on risks and trends while coaching the team to resolve operational issues independently and maintaining customer and business continuity.
Summary Generated by Built In
This is a remote position.
- Own the fulfilment lifecycle and operational performance
- Establish proactive controls to identify and prevent fulfilment failures
- Lead containment and resolution of complex or high impact operational incidents
- Conduct root cause analysis and implement preventative measures
- Manage order prioritisation, exceptions, escalations and ageing
- Establish and continuously improve fulfilment SLAs, processes and controls
- Coordinate vendors, procurement, logistics and internal teams
- Provide clear executive level reporting on operational risks, performance and trends
- Coach the team to independently identify and resolve operational issues
- Drive continuous improvement in speed, reliability, cost and quality
Requirements
- 5–8+ years in operations, fulfilment, supply chain, logistics or a similarly complex operational environment
- Demonstrated experience managing complex operational issues, incidents and escalations
- Strong track record of preventing recurring issues through root cause analysis and process improvement
- Demonstrated ability to contain operational disruption while maintaining customer and business continuity
- Strong operational judgement and commercial awareness
- High level of operational maturity and executive presence
- Comfortable influencing senior stakeholders and negotiating across functions
- Proven people management and coaching experience
- Highly analytical, structured and process oriented
Skills Required
- 5-8+ years of experience in operations, fulfilment, supply chain, logistics, or a similarly complex operational environment
- Experience managing complex operational issues, incidents, and escalations
- Track record of preventing recurring issues through root cause analysis and process improvement
- Ability to contain operational disruption while maintaining customer and business continuity
- Strong operational judgment and commercial awareness
- High level of operational maturity and executive presence
- Ability to influence senior stakeholders and negotiate across functions
- People management and coaching experience
- Highly analytical, structured, and process-oriented
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The Company
What We Do
Rayda is a technology company providing an end-to-end platform for businesses to procure, manage, track, and retrieve IT devices for remote teams globally, with specific expertise in emerging markets across 170+ countries. It simplifies the entire device lifecycle from procurement and configuration to secure retrieval and data wiping, helping companies onboard international talent efficiently.
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