Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionSummary:
Working under the direction of Expeditor's Miami Branch Customs Brokerage department, the FTZ Coordinator will be an onsite resource at customer's FTZ responsible for day to day customs transactions activities, compliance support and a key liaison between FTZ's Administrator, the Brokerage team, and other key internal stakeholders. Coordinator will report to Expeditors Customs Brokerage department and assist with reporting, record keeping and other FTZ operational and Customs compliance aspects in order to meet customer SOP and key KPI metrics. Candidate should have 1-5 years experience in FTZ operations, Customs Brokerage and US Trade Import/Export Trade Compliance.
- Help ensure timely and accurate processing of FTZ transactions
- Ensure all customers standard operating procedures are followed as per the SOP.
- Ensure accurate and timely data entry into our operating system and FTZ's ICRS
- Monitor shipment reports to ensure total customer satisfaction.
- Cross-functional coordination working closely with FTZ Administrator while meeting Customs Brokerage Dept objectives
- Build and maintaining strong relationships with customers and governmental Customs organizations.
- Assist the manager, supervisor and Team Lead in timely responding to customer requests
- Assist in retention calls and and align with customer's initiatives
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Monitor FTZ exception reporting, monitor data interfaces and transaction flows between Broker and FTZ platform, promptly escalate any issues
- Assist in reviewing inventory discrepancies and provide support as needed
- Ability to work independently onsite while maintaining regular communication with leadership located in different city.
Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Qualifications- Global logistics industry knowledge
- Good knowledge of customs brokerage process and system essential
- Good knowledge of incoterms
- Customer focus
- Expeditors’ applications and system knowledge
- Software proficiency, especially Microsoft Office (Excel, Word etc.).
- Written and verbal communication skills; English proficiency
- Effective interpersonal skills, including listening, providing feedback, and teamwork
- Problem solving
- Process improvement
- Proactive, strong organizational skills; time management
- Self-reflecting and open to feedback
- Initiative and ability to work in autonomy
- Reinforcing company culture
- Prior FTZ experience or working knowledge preferred
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Skills Required
- 1-5 years of experience in FTZ operations, customs brokerage, and U.S. import/export trade compliance
- Global logistics industry knowledge
- Knowledge of customs brokerage processes and systems
- Knowledge of Incoterms
- Proficiency with Microsoft Office, including Excel and Word
- Written and verbal English communication skills
- Effective interpersonal, listening, feedback, and teamwork skills
- Problem-solving skills
- Process improvement skills
- Strong organizational and time-management skills
- Ability to work independently and take initiative
- Prior FTZ experience or working knowledge
- Eligibility to lawfully work in the United States immediately without employer sponsorship
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
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Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
