FTC Sales Associate - Manchester Trafford
Company Profile:
Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.
Sales Associate – Jimmy Choo
Main responsibilities include:
Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony
Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour
• Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
• Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
• Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
• Playing an active role in replenishing stock according to company procedures and policies
• Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
• Participating and supporting the team in stock takes as and when required
• Attending and participating in all store meetings and training events as required ensuring good communication is maintained
• Participating in, and representing Jimmy Choo during promotional events and activities
• Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession at all times
• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the concession performance
• Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets
• Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company. In addition, ensuring compliance to all Host store policies and procedures.
• Communicating all potential Health and Safety issues to the Store Manager and compliance with Jimmy Choo Safety and Security procedures
• Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested
▪ Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the concession
—
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].
In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.
Compensation Range:
26,000.00 - 33,500.00 GBPSkills Required
- Exceptional customer service and sales skills
- Strong product knowledge including materials, construction, and care
- Ability to build and maintain a client database
- Experience resolving customer complaints effectively
- Stock replenishment and stock control experience
- Ability to participate in stock takes and maintain stock record accuracy
- Adherence to visual merchandising (VM) standards and maintaining concession presentation
- Willingness to attend store meetings and training events
- Flexibility to perform ad-hoc duties and support back-of-house administrative tasks
- Commitment to health, safety and company policies and procedures
What We Do
CAPRI HOLDINGS is a global fashion luxury group consisting of iconic, founder-led brands Versace, Jimmy Choo, and Michael Kors. Our commitment to glamorous style and craftsmanship is at the heart of each brand, as we design innovative products across the full spectrum of fashion luxury categories. The unique DNA and heritage of each brand, combined with the diversity and passion of our people, and our dedication to clients and communities, define our success.
