The Sales Supervisor plays a key role in ensuring sales goals are consistently met and service standards are executed according to company guidelines. This person will act as an extension of store management as a leader and role model to all Sales Associates when it comes to service standards and adherence to company policy. The Sales Supervisor will ensure that all customers are being attended to and that there is a service centric floor environment at all times. In addition, this role is considered part of the store management team and this person will be expected to adhere to all company policies, procedures and be tasked with completing management level operational tasks as needed.
Core Competencies Personal and Interpersonal Skills • Interpersonal Savvy • Compassion and Understanding Others • Customer Focus • Motivating Others • Ethics and Values • Integrity and Respect • Listening • Composure • Self-Awareness • Peer Relationships Energy and Drive • Drive for Results Strategic Skills • Decision Quality Operating Skills • Delegation • Time Management Managerial Skills • Relationship with Manager/Mento
Key Roles and Responsibilities Customer and Brand Experience
-Build customer loyalty through in store experience
• Demonstrate product knowledge and support senior management with delivery of this information to staff
• Display best in class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
• Be the example for team by consistently achieving sales goals and the key performance metrics
• Assist Sales Associates with customer interactions in order to elevate the level of services and teach the Associate how to properly engage with customers
• Encourage and recognize opportunities for team selling
• Understand and exemplify the rag & bone brand philosophy and lifestyle
• Emulate the brand aesthetic and embody a strong sense of fashion
• Provide assistance with floor sets, window changes and other merchandising tasks as necessary
• Resolves customer service issues utilizing the best in class service philosophy
Personal Excellence
- Consistently act within core value of rag & bone
- Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
- Identify opportunities to support the team in delivering a best in class customer experience
- Ability to receive feedback from management and peers with respect and composure
What We Do
Interested in joining one of the most dynamic fashion brands in the world?
To view and apply to all headquarter and retail jobs at rag & bone, please visit our website and careers page: http://www.rag-bone.com/careers
From its origins in New York in 2002, rag & bone instantaneously distinguished itself by combining British heritage with directional, modern design. Today, the brand has become synonymous with innately wearable clothing that innovatively melds classic tailoring with an edgy yet understated New York aesthetic.
Inspired by a desire to create beautifully constructed clothes, rag & bone prides itself in the time-honored techniques of supremely skilled, local manufacturers at some of the oldest factories in the country. The importance of quality, expert craftsmanship and attention to detail resonated deeply, informing the brand’s core philosophy.
With a downtown sensibility, signature clean silhouettes and an inherent integrity, rag & bone continuously redefines urban style.
In 2007, rag & bone won the Swarovski Award for emerging talent in Menswear and in 2010, the brand was bestowed the industry’s most prestigious honor when named Menswear Designer of the Year by the Council of Fashion Designers of America (CFDA).
rag & bone offers a full range of men’s and women’s ready to wear, /JEAN, Standard Issue, footwear and accessories collections.
rag & bone operates 35 stores worldwide, ten of which are in New York City. Stores are also located in Washington, D.C.; Boston, Massachusetts; Dallas, Texas; Los Angeles, California; Greenwich, Connecticut; Aspen, Colorado; and Bal Harbour, Florida. International stores are located in London, UK; Tokyo, Japan; Bangkok, Thailand; Taipei, Taiwan and Hong Kong. rag & bone is also available in boutiques and department stores in over 53 countries worldwide.
