FROSCH - Travel Advisor Leisure - Specialist

Job Description
JOB SUMMARY:
Manage all aspects of clients' travel from initial request to completion while providing back-office support for various systems and assisting with managerial projects and initiatives.
FUNCTIONS:

• Arrange all elements of business travel from initial request to completion for clients in a corporate account.
• Provide best in class customer service that exceeds clients' expectations.
• Project positive attitude with high energy, diplomacy, and creativity in work strategies
• Facilitate client support with a high degree of initiative, confidentiality, and professional demeanor.
• Develop relationships with clients to improve the overall service level.
• Work with team to ensure worldwide coverage for clients.
• Participate in operational projects and functions as appointed by manager.
• Utilize Global Distribution Systems (GDS) to arrange appropriate segments of travel and execute:
  • Ticketing
  • Exchanges
  • Refunds
  • Queue sorting
• Communicate FROSCH's operating standards to suppliers appointed to specific arrangements.
• Prepare and distribute clients' travel documents.
• Organize files relevant to your work.

JOB REQUIREMENTS:

• Top-notch customer service skills
• Proven track record of superior customer service
• Superb communication, typing, and math skills
• Must be a strong Team Player
• Good standing knowledge of worldwide destinations
• Deadline-oriented and able to work efficiently under pressure
• Must be able to handle multiple tasks and know how to prioritize
• Reputation for working in a team environment
• Exceptional attention to detail

EXPERIENCE REQUIREMENTS:

• Prior, native GDS use is a must; Sabre or Apollo.
• Recent experience in Hospitality, Tourism, or related fields is preferred.
• A Bachelor's Degree in related fields is beneficial.
• Proficiency in Microsoft Suite; especially Outlook and Word is a plus.
• English: Advance

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.