Job Title: Frontline Customer Support
Location: Coventry & Leicester
Salary: £26,208 basic plus uncapped commission
Hours: 40 hours per week – Monday to Friday
Do you have a proven track record of exceeding sales targets?
Are you the kind of salesperson who puts customer needs first, when they’re considering a change of energy provider?
This is more than a sales role, it’s your chance to be on the frontline for Utilita Energy. If you thrive in a fast-paced sales environment and want to be part of a team that's making a real difference, we want to hear from you.
At Utilita Energy, we believe in powering homes with fairness, innovation, and care. We’re not just selling energy, we’re helping customers take control, reduce costs, and make smarter choices for everyday life.
What be you’ll doing?
As a Frontline Customer Support agent you will be the face of Utilita, attending new and existing customers homes, selling the benefits of our products and services, along with additional activities such as meter reads, updating customer information and booking meter installs
What we offer:
Guaranteed basic salary
Uncapped commission earnings - 15 Live fuels per week £25.00 per fuel = £375.00 commission
Guaranteed minimum earnings on commission for the first 4 weeks to get you started (T’s & C’s Apply)
4-day virtual training induction programme with all equipment & uniform provided
What You’ll Bring
We’re looking for someone who’s results-focused, and passionate about delivering exceptional service, this is your chance to make an impact and showcase your skills and experience.
Proven track record in face-to-face sales environment.
Confident communicator with strong objection handling.
Tech savvy and comfortable using a tablet or handheld device.
Here’s Why You’ll Love Working Here
Time to Recharge: Enjoy 25 days of annual leave, plus bank holidays, because balance matters.
Smart Pension: We’ll contribute 4% of your salary when you contribute 5%, a solid investment in your future.
Event Perks: Win tickets to major gigs, festivals, and shows across the UK, because we know how to celebrate.
Health Care That Cares: Dental, eye care, treatments, diagnostics, and consultations.
Peace of Mind: Our death in service benefit pays 3x your salary to your next of kin.
24/7 Support: Access counselling, legal and financial advice, GP services, and more.
Give Back: Take a paid volunteering day each year and join us in fundraising for causes that matter.
To be successful in this role you will be required to pass a security vetting process.
Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Top Skills
What We Do
With customer-first embedded in the DNA of each of our brands, Luxion is committed to shaping the future of technology and energy – ensuring innovation is not just a goal, but a means to enhance lives and businesses.
Our brands:
Utilita Energy – Utilita Energy is the UK’s first and only specialist smart Pay As You Go energy supplier – supplying gas and electricity to over 830,000 homes across the nation. Founded in 2003 to challenge the Big 6 energy suppliers, Utilita was created to empower everyone with fair and flexible services that are both good for the pocket and Planet.
Procode – Committed to helping businesses elevate with innovative technology, Procode’s platforms provide the tools to tap into data and help the energy and utilities sector improve customer experience. Procode have decades of experience building apps, technology products and cloud-based platforms which are trusted by almost a million UK households.
Canary Care – Canary Care smart home monitoring offers peace of mind - helping vulnerable people maintain their independence for longer. The wireless home monitoring service is used by homes, local authorities, NHS organisations and care providers across the UK to give users the reassurance that everything is as it should be, and to flag when help may be needed.
