At Highland Management Group, we’re proud to support some of the most recognized names in telecommunications — including Frontier, a leader in connectivity and innovation. As we continue to expand our footprint throughout the Florida area, we’re looking for a confident, customer-focused professional to join our growing team as a Highland Management Group Customer Service Representative.
In this role, you’ll become a key point of contact for new and existing Highland Management Group customers, providing them with product insights, resolving inquiries, and ensuring a seamless customer experience from start to finish. Whether you're answering service questions or helping someone select the right package for their needs, your goal will always be to deliver value, build trust, and strengthen long-term relationships.
If you’re someone who thrives in a fast-paced, people-first environment and is looking to grow within a company that truly invests in its team, we’d love to meet you.
What You’ll Do:
- Interact directly with Highland Management Group customers to answer service-related questions, recommend personalized solutions, and ensure satisfaction with their plan or product
- Provide expert guidance on Highland Management Group’s latest offerings, promotions, and service packages
- Troubleshoot and resolve customer concerns with clarity, professionalism, and efficiency
- Participate in daily team briefings and ongoing training sessions to stay informed on updates and client expectations
- Collaborate with teammates to meet individual and team-based service and performance goals
- Maintain full compliance with all Highland Management Group standards, safety protocols, and customer service procedures
What We’re Looking For:
- Previous experience in customer service, retail, or sales (1–3 years preferred)
- Strong communication and problem-solving skills
- Ability to build rapport quickly and tailor solutions to customer needs
- Eagerness to learn, adapt, and grow in a team environment
- Reliable and self-motivated with a results-driven mindset
- High school diploma or equivalent (Bachelor’s degree is a plus but not required)
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What We Do
Highland Management Group has earned a name as a valued partner to our clients by forming an elite group of experts who share a passion for achieving great things. We are happy to work with the most qualified marketing experts who, with their creativity, helps us shine in the industry. We have appreciated and sustained productive talent and then utilized that talent to achieve marketing results for clients.
At Highland Management Group, we believe passionate people deliver better. We don’t merely demonstrate how to do a job; we develop our new associates into business professionals.
We take continued growth and development seriously; these aspects are non-negotiable for the organization and our team. It is only natural then that we invest generously in the development of our team. Once onboard, we pair each new associate with a seasoned mentor who takes on the responsibility of transforming said associate into a successful manager. Our continued focus is on providing our team with the best learning tools and fueling the organization’s expansion plans and goals of opening new offices in newer markets. We implement a one-on-one approach with our trainees to capitalize on their individual strengths and pave the way for the all-around personal development of our associates.
