Join Our Team as a Frontier Customer Service Representative!
Highland Management Group is one of the nation's fastest-growing Marketing firms in the telecommunications industry. Highland Management Group is a pioneer in brand engagement, constantly pushing the boundaries with innovative promotional events and personalized marketing strategies that deliver measurable results for our prestigious clients. We are at the forefront of the telecommunications industry, consistently developing and implementing our clientele's latest and most advanced wireless technology by delivering and executing experiential customer service and sales campaigns. Our mission is to assist in expanding Frontier throughout the Temple Terrace territory while simultaneously cultivating the next generation of leaders within our field.
Highland Management Group is seeking a passionate and ambitious Frontier Customer Service Representative to join our team. As a Frontier Customer Service Representative, you will work directly with [CLIENT] to create positive interactions with customers when introducing the brand and enrolling them in new services. You will play a key role in building strong, lasting relationships with clients, driving sales, and delivering outstanding results for our clients through their enrollment process.
What does a typical day look like for our Frontier Customer Service Representative? Let's break it down:
- Meet with potential customers in the community (face-to-face) to guide them through the enrollment process & ensure customer satisfaction by informing them about Frontier’s latest services & promotions to find the solutions that best fit their needs
- Build and nurture long-lasting client relationships to ensure their ongoing happiness and brand loyalty
- Stay informed about our client's products and services to effectively communicate with customers, promote the brand effectively, and boost sales
- Accurately record and manage customer account details to ensure smooth service activations and installations
- Work together with top-performing Frontier Customer Service Representatives to deliver seamless service and quickly address customer concerns or inquiries
- Help achieve sales goals, identify new opportunities, and implement targeted outreach strategies to drive the business forward
Qualifications of the Frontier Customer Service Representative:
- High School Diploma
- No prior experience is required - past customer service, account/brand management, or relevant sales experience, especially in the telecommunications industry, is a plus!
- Excellent communication, interpersonal, and problem-solving skills
- Ability to build rapport quickly and manage relationships effectively
- Self-motivated, goal-oriented, and passionate about driving sales results
- Ability to thrive in dynamic environments and quickly integrate new information about evolving technologies and services
Although our Frontier Customer Service Representative role is an entry-level position in the telecommunications and technology industries, our team needs career-focused individuals who want an opportunity for significant income and those who desire to grow in their career and professional portfolio.
If you are ready to put your team building, critical thinking, and sales knowledge to the test, then our Frontier Customer Service Representative role is for you!
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What We Do
Highland Management Group has earned a name as a valued partner to our clients by forming an elite group of experts who share a passion for achieving great things. We are happy to work with the most qualified marketing experts who, with their creativity, helps us shine in the industry. We have appreciated and sustained productive talent and then utilized that talent to achieve marketing results for clients.
At Highland Management Group, we believe passionate people deliver better. We don’t merely demonstrate how to do a job; we develop our new associates into business professionals.
We take continued growth and development seriously; these aspects are non-negotiable for the organization and our team. It is only natural then that we invest generously in the development of our team. Once onboard, we pair each new associate with a seasoned mentor who takes on the responsibility of transforming said associate into a successful manager. Our continued focus is on providing our team with the best learning tools and fueling the organization’s expansion plans and goals of opening new offices in newer markets. We implement a one-on-one approach with our trainees to capitalize on their individual strengths and pave the way for the all-around personal development of our associates.
