Location: Kuala Lumpur, Malaysia
Role: Frontend Developer
Department: Frontend Department
Mode: Full-time role
About Respond.io
Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!
Our Culture
At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:
- Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
- The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
- 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
- Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
- Own It and Support Each Other: We step up, help out, and drive outcomes—together.
- Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!
Role Description
At Respond.io, Frontend Developers are pivotal to our company’s success. We are seeking a detailed-oriented individual that is ready to be part of our Frontend Department and is committed to contributing to the development of our web application. As our Frontend Developer, your role will focus on code development, automation, and testing to deliver functional, secure and user-friendly web applications while working closely with our Backend Department.
Responsibilities
- Determine the structure and design of platform modules and REST APIs
- Implement product features in collaboration with the Backend Department
- Automate building and testing of code
- Ensure the web design is optimized for multiple devices
- Develop and maintain reusable and efficient frontend components and libraries
- Optimize web applications for increased speed and scalability
- Strike a balance between functional and aesthetic design
- Maintain brand consistency throughout the design
- Conduct code reviews to ensure code quality, consistency, and performance
- Troubleshoot and debug frontend issues, ensuring smooth and optimal user experience
- Provide coaching and technical mentoring to junior developers
Qualifications
- Degree holder in Computer Science/Software Engineering or equivalent
- As we are hiring multiple head counts, we are looking for 2+ years of relevant software experience for our Developer
- Proven track record in software development and/or testing
- Experience in Vue.js is a must-have requirement.
- Firm grasp of JavaScript (ES6+) and TypeScript, Node.js with Express/Hono
- Familiarity with the Vuetify framework, Tailwind CSS as well as Vitest and/or Jest
- Experience with Design Systems is plus
- Good understanding of Vite/Rollup/Webpack
- Experience with Static Site Generators (SSG), particularly Astro.js, along with a strong grasp of SEO/AIO principles will be seen as a beneficial addition
- Self-starter with the ability to work independently and perform well under pressure
- Strong analytical and technical troubleshooting skills to isolate problem/defect areas
- Good communication skills in English with an ability to clearly explain complex ideas verbally and in writing
- Nimble and agile team player with the ability to thrive in a fast-paced startup environment
- Candidates having GitHub profile link in their resumes would be preferred.
Here's what's in for you
- You will be part of a culture that is built on trust, respect, and collaboration, where everyone is valued and feels like they belong
- You will join a diverse team of people from all over the world who are passionate about serving our global customers.
- You will grow more here than you would anywhere else, that is a promise.
- Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
- Beer O'Clock on Fridays? Naah, we have it every day!
- Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!
- You'll get to experience a very competitive compensation.
- You'll be covered exclusively on one of the highest medical and dental insurance especially for you.
- Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
- Flexible working environment
Top Skills
What We Do
Respond.io is the leading Customer Communications Management platform that seamlessly brings together customer conversations, empowering businesses to effortlessly expand their marketing, sales, and support endeavors onto instant messaging. We are proud to be the trusted choice for over 10,000 forward-thinking companies across 86 countries. Esteemed brands such as Klook, Decathlon, Abenson, Yoho, Roche, ShareChat, and Bigo have already experienced the transformative power of respond.io in cultivating meaningful connections with their customers.
