We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
Job Description:
Glass America
Customer Service Rep / Admin Support
Beaverton, OR
Glass America is a respected leader in the auto glass industry. As a Claim Specialist, you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out. What Glass America offers you: Full-Time (30 or more hours per week) employees enjoy
What Glass America offers you:
Full-Time (30 or more hours per week) employees enjoy
80 hours of accrued paid time off annually.
80 hours of paid parental leave.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance
401(k) Retirement Plan with company match.
Employer Paid Short-Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Free prescription or non prescription safety glasses each year.
Career development and progression opportunities.
Be part of a company that does business in 38 states and continues to grow!
What Glass America needs of you to join the team:
Professionally handle customer interactions and general inquiries, both in person and over the phone.
Have a sense of urgency when filing insurance claims with and/or without customers on the line.
Maintain regular communication with all other CSRs and Management.
Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
Follow our step by step process to File Insurance claims, order OEM glass, and receive necessary approvals from Insurance companies.
When needed, pivot to provide additional assistance to the dispatch/CSR team.
- Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
- Comfortable in a customer facing, front line role.
- Reliable and dependable hard worker with a positive demeanor.
- High aptitude for technology with strong typing and data entry skills.
- Process driven with the understanding of how to manage Claim Spreadsheets.
Glass America is an Equal Opportunity Employer.
Compensation Details:
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What We Do
Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services
