NY Rochester - 300015
We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.
Job Description:
Glass America
Customer Service Rep
Rochester, NY
Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.
What Glass America offers you:
Full-Time (30 or more hours per week) employees enjoy
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80 hours of accrued paid time off annually.
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80 hours of paid parental leave.
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6 paid holidays annually.
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Medical, Prescription Drug, Dental & Vision Insurance
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401(k) Retirement Plan with company match.
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Employer Paid Short-Term Disability & Life Insurance.
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Additional Voluntary Life Insurance.
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Free prescription or non prescription safety glasses each year.
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Career development and progression opportunities.
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Be part of a company that does business in 38 states and continues to grow!
What Glass America requires of you to be successful:
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Professionally handle customer interactions and general inquiries, both in person and over the phone.
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Have a sense of urgency when scheduling customer appointments.
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Maintain regular communication with Auto Glass Technicians in the field.
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Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
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Follow our step by step process to provide quotes on our competitively priced installation and repair services.
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Take proactive actions to help your team meet shop production goals and budgetary objectives.
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When needed, pivot to provide additional assistance to the dispatch/parts team.
What Glass America needs of you to join the team:
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Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
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Comfortable in a customer facing, front line role.
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Reliable and dependable hard worker with a positive demeanor.
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High aptitude for technology with strong typing and data entry skills.
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Process driven with the understanding of how to manage inventory levels.
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Ability to work some Saturdays and overtime as necessary.
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General knowledge of automobile functions and systems.
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Auto Parts and/or Dispatcher experience is highly desirable.
Compensation Details:
Pay Range: $18 - $23 per hour
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Compensation is commensurate with skill, education and experience.
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What We Do
Boyd Group Services Inc. (”BGSI”) is a Canadian corporation and controls the Boyd Group Inc. and its subsidiaries. BGSI shares trade on the Toronto Stock Exchange under the symbol BYD. The Boyd Group Inc. (the “Company”) is one of the largest operators of non-franchised collision repair centers in North America in terms of number of locations and sales. The Company currently operates locations in Canada under the trade names Boyd Autobody & Glass and Assured Automotive, as well as in the U.S. under the trade name Gerber Collision & Glass. In addition, the Company is a major retail auto glass operator in the U.S. with operations under the trade names Gerber Collision & Glass, Glass America, Auto Glass Service, Auto Glass Authority and Autoglassonly.com. The Company also operates a third party administrator Gerber National Claim Services (“GNCS”) that offers glass, emergency roadside and first notice of loss services
