The Role
Supervise and staff the front office team, perform front desk duties as needed, operate the MICROS system and reconcile reports, coordinate with Housekeeping and Engineering on guest rooms and maintenance, handle guest check-in/out and requests, and ensure professional guest service.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, and guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
What we are looking for
- Ability to calmly work with high demand and/or upset guests
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Skills Required
- Staffing: interview, hire, supervise, train, and schedule front desk agents and related staff
- Perform front office duties and understand all front office roles and responsibilities
- Operate the MICROS system accurately, including all daily and infrequent transactions
- Review and reconcile AM and PM discrepancy reports
- Coordinate with Housekeeping and Engineering regarding guest rooms and maintenance requests
- Greet guests, perform check-in/check-out, answer questions, and assist with guest needs
- Ability to calmly work with high-demand or upset guests
- High work ethic and self-initiative
- Willingness to work varying schedules including nights, weekends, and holidays
- Team-oriented mindset and focus on creating great guest experiences
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The Company
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
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